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Laptop Won’t turn on, even when plugged in

Discussion in 'Hardware' started by CJStoty, Apr 20, 2019.

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  1. CJStoty

    CJStoty Thread Starter

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    Hello, my laptop model is the HP-G61 I believe. When I plug the charger into it the power light above the port briefly turns on, then turns off and no power is supplied to the laptop or battery. I have tried numerous times to fix this, as in replacing the battery, and replacing the charger (4 times).

    Any help would be appreciated, thanks.

    Edit: OS is windows 10, can’t be a software problem as I have up to date protection software and sort through any strange looking files daily. Workin one day, broken the next.
     
  2. flavallee

    flavallee Trusted Advisor

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    Advise us what the exact serial number(S/N) is on that "HP-G61" laptop so we can confirm its identity.

    What do you mean by the term "up to date protection software"?
    What exactly are you using to protect Windows 10?

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  3. CJStoty

    CJStoty Thread Starter

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    Hello, sorry if I did not give enough information. The serial number is CNF01969CS.
    By up to date protection software I mean the latest version of windows defender, that was what I was using to protect my laptop (by before I mean before the laptop stopped charging).
     
  4. flavallee

    flavallee Trusted Advisor

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    According to that serial number, you have this HP G61-410SA Notebook PC
    It was purchased in August 2010 and came with Windows 7 Home Premium 64-bit.
    It also came with a 6-cell Lithium-Ion battery and 65W power adapter.

    Because that laptop is more than 8 years old, it's possible there's an issue with its built-in charging port.
    You said you've tried 4 different batteries and power adapters, so I don't believe that's the issue.

    Make use of the support site that I linked you to in my first sentence.
    The "Troubleshooting - Power" section is a good place to start.

    Did you have this same issue when that laptop was running Windows 7?

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  5. CJStoty

    CJStoty Thread Starter

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    Thanks for the help, and no it didn’t have problems when runming windows 7

    Edit: I would attach a video but the site won’t let me, so I will just describe in greater detail.

    When I plug in the charger the light above the charger port turns on for about 3 seconds the turns off. Then, the smaller charging indicator under the bottom left of the keyboard with a lightning bolt above it starts flashing to no end.

    Sorry if this takes up your time or bores you.
     
    Last edited: Apr 21, 2019
  6. flavallee

    flavallee Trusted Advisor

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    You're not wasting my time nor boring me.

    Windows 10 is known to have battery/charging issues with certain models of laptops.
    It's very possible this issue applies to your HP G61 model laptop.
    You might consider going back to Windows 7 Home Premium SP1 64-bit.

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