1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Laptop won't boot up

Discussion in 'Windows 7' started by sanjosespain, Feb 18, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. sanjosespain

    sanjosespain Thread Starter

    Joined:
    Dec 6, 2012
    Messages:
    13
    Good evening

    Having problems with a laptop which didn't want to boot up. Just a blank screen with blinking cursor. When I tried my various recovery disks, I got the message

    The instruction at 0xfbd7ca53 referenced memory at 0x0813ee23. The memory could not be read.

    The recovery disk programs also said that it could not be repaired. I struggled on with various recovery disks, including the Kaspersky recovery disk, which said there was no problem, then after a couple of days (and nights!) it suddenly booted up, and has been fine ever since.

    My question: should I be worried? Is it going to happen again? What caused it? How can I prevent it?

    The laptop is still in warranty. it happened before, and as the laptop was going back to have the crap keyboard replaced, they did both repairs at the same time. I am loathe to reset everything to factory setting again though, unless I have to. What do you think?

    Many thanks

    nina

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
    Processor Count: 4
    RAM: 5814 Mb
    Graphics Card: LogMeIn Mirror Driver, 4 Mb
    Hard Drives: C: Total - 348499 MB, Free - 220691 MB; D: Total - 348801 MB, Free - 348697 MB;
    Motherboard: Acer, Aspire 5733
    Antivirus: Kaspersky PURE 2.0, Updated and Enabled
     
  2. ETech7

    ETech7

    Joined:
    Aug 30, 2012
    Messages:
    893
    First, backup your data to external storage and do it on regular basis. Then check memory for errors, you can use Memtest86 or other tools for that.
     
  3. sanjosespain

    sanjosespain Thread Starter

    Joined:
    Dec 6, 2012
    Messages:
    13
    OK will do. Back up is no problem fortunately - I have an external drive and a Carbonite subscription. Once bitten twice shy! I'll try the memtest86. Thank you.
     
  4. ETech7

    ETech7

    Joined:
    Aug 30, 2012
    Messages:
    893
    You are welcome.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1090063

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice