Laptop won't boot.

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

vic021

Thread Starter
Joined
Nov 26, 2011
Messages
4
A family member's laptop had starting messing up recently and she had asked me to try to fix it. I have tried everything I could think of but nothing seems to work so hoping i could get some help here.
It is a gateway laptop running xp. Here is what comes up on diagnostic screen.

BIOS version 77.04
Sytem ID= 36F1000

Build Time: 06/16/06 20:47:49
CPU= Genuine Intel (R) CPU T1350 @1.86GHz
1015m System Ram Passed
2048K Cache SRAM PAssed
System BIOS shadowed
Video BIOS shadowed
ATAPI CD-ROM: HL-DT-ST DVD-RW GWA4082N
Fixed Disk 0: WDC WD1200BEVS-00LAT0
Mouse initialized

Then when booted normally during start up this error comes up


PXE-E61: Media test failure. check cable
PXE-M0F Exiting PXE ROM.
Operating System not found
I have booted the laptop via XP re-installation Cd and went to the recovery console but it say's The recovery console path or file specified is not valid then has
C:\>

I appreciate any help you can give me. Also she wants to try to save the file's on the computer because it has alot of pictures and personal items like that if possible. If you need more info just tell me i'll try to get it ASAP.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
it looks like it cannot see the harddrive to boot

go into the bios/setup - should see how as the PC starts - often F2, F10 or Del key
then in the screens see if it can see the harddrive - also look at the boot order

post back any details here

BUT it does sound like a problem with the harddrive - its possible its a boot problem on the harddrive and perhaps another operating system may be able to see the drive so you can copy the data off - unlikely but worth a try

see how here

------------------------------------------------------------------------

UBUNTU Stand Alone CD
It may be possible to boot from another Operating System
This will at least test the Hardware and also see if you can see the Harddrive and possibly get data off.

If you have another PC with a cdwriter and spare CD
goto http://www.ubuntu.com/ and download the ISO http://www.ubuntu.com/desktop/get-ubuntu/download

YOu can also run from a USB device now - if the Machine supports booting off a USB Stick
http://www.ubuntu.com/desktop/get-ubuntu/download

full details are here (Note this is for version 9 - so the start up options are slightly different )
http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/

click on the image "download ubuntu"
Select a location
then begin download
Save the file onto your PC – remember where you saved it – so you can find it again to create the image bootable CD.

You do NOT copy the ISO file onto a CD - you have to use the ISO to create a bootable CD
The CD creator software you have on the PC may have an option to create an image from an ISO
If not - use this free program http://www.imgburn.com/

When the UBUNTU CD boots - you will see a screen - with Language on the left panel and two option images labelled

== > Try ubuntu
== > Install ubuntu

You can try Ubuntu without making any changes to your computer, directly from this CD

Use OPTION 1 "Try ubunto without any change to your computer" ONLY this option this will run from the CD and not install onto your harddrive - be careful, if you do install onto the PC - you will wipe the data and software OFF your hard drive.., so repeat only use option 1

Now you should see a UBUNTU desktop
This at least proves the main parts of the PC are working

You may see your Harddrive on the desktop - if not have in look in the places on the tool bar at the top of the screen.

If you can see your harddrive – see if you can find the your datafiles –
XP look in “documents and settings” under the user name you had on the PC
Vista/Windows 7 look in “user” under the user name you had on the PC

Now if you have a USB flash drive or external harddrive – you should be able to copy your data from the harddrive onto the USB device

------------------------------------------------------------------------
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
sounds like the harddrive has gone faulty - or the controller for the harddrrive - if it cannot be seen

have you checked in the bios / setup - as the pc starts should see an option F2/F10/DEL Key to enter
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,450
You want to see if the Hard Drive is recognized in the Bios.
And what the boot order is at start up.

Something like this..
► Boot Device Priority

1st Boot Device * [CDROM]
2nd Boot Device * [Hard Drive]

How to enter the BIOS or CMOS setup.
http://www.computerhope.com/issues/ch000192.htm

Do not make any changes while in the Bios - Click exit without making any changes.
Report back what you find.
 

vic021

Thread Starter
Joined
Nov 26, 2011
Messages
4
I believe the hard drive is recognized because in the bios it give's me the HDD master ID, but that is the only thing i find that has to do with the hard drive.

Boot priority
  1. Main Hard Drive
  2. CDROM/DVD
  3. USB Hard Drive
  4. Removable Device
  5. USB Storage Stick
  6. Boot to LAN
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
I believe the hard drive is recognized because in the bios it give's me the HDD master ID
does it provide the sizr of the drive in the bios ?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top