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Laptop won't boot.

Discussion in 'Windows XP' started by vic021, Nov 26, 2011.

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  1. vic021

    vic021 Thread Starter

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    A family member's laptop had starting messing up recently and she had asked me to try to fix it. I have tried everything I could think of but nothing seems to work so hoping i could get some help here.
    It is a gateway laptop running xp. Here is what comes up on diagnostic screen.


    Then when booted normally during start up this error comes up


    I have booted the laptop via XP re-installation Cd and went to the recovery console but it say's The recovery console path or file specified is not valid then has
    C:\>

    I appreciate any help you can give me. Also she wants to try to save the file's on the computer because it has alot of pictures and personal items like that if possible. If you need more info just tell me i'll try to get it ASAP.
     
  2. etaf

    etaf Moderator

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    Wayne
    it looks like it cannot see the harddrive to boot

    go into the bios/setup - should see how as the PC starts - often F2, F10 or Del key
    then in the screens see if it can see the harddrive - also look at the boot order

    post back any details here

    BUT it does sound like a problem with the harddrive - its possible its a boot problem on the harddrive and perhaps another operating system may be able to see the drive so you can copy the data off - unlikely but worth a try

    see how here

    ------------------------------------------------------------------------

    UBUNTU Stand Alone CD
    It may be possible to boot from another Operating System
    This will at least test the Hardware and also see if you can see the Harddrive and possibly get data off.

    If you have another PC with a cdwriter and spare CD
    goto http://www.ubuntu.com/ and download the ISO http://www.ubuntu.com/desktop/get-ubuntu/download

    YOu can also run from a USB device now - if the Machine supports booting off a USB Stick
    http://www.ubuntu.com/desktop/get-ubuntu/download

    full details are here (Note this is for version 9 - so the start up options are slightly different )
    http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/

    click on the image "download ubuntu"
    Select a location
    then begin download
    Save the file onto your PC – remember where you saved it – so you can find it again to create the image bootable CD.

    You do NOT copy the ISO file onto a CD - you have to use the ISO to create a bootable CD
    The CD creator software you have on the PC may have an option to create an image from an ISO
    If not - use this free program http://www.imgburn.com/

    When the UBUNTU CD boots - you will see a screen - with Language on the left panel and two option images labelled

    == > Try ubuntu
    == > Install ubuntu

    You can try Ubuntu without making any changes to your computer, directly from this CD

    Use OPTION 1 "Try ubunto without any change to your computer" ONLY this option this will run from the CD and not install onto your harddrive - be careful, if you do install onto the PC - you will wipe the data and software OFF your hard drive.., so repeat only use option 1

    Now you should see a UBUNTU desktop
    This at least proves the main parts of the PC are working

    You may see your Harddrive on the desktop - if not have in look in the places on the tool bar at the top of the screen.

    If you can see your harddrive – see if you can find the your datafiles –
    XP look in “documents and settings” under the user name you had on the PC
    Vista/Windows 7 look in “user” under the user name you had on the PC

    Now if you have a USB flash drive or external harddrive – you should be able to copy your data from the harddrive onto the USB device

    ------------------------------------------------------------------------
     
  3. vic021

    vic021 Thread Starter

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    Can't find the hard drive when i boot with ubuntu
     
  4. etaf

    etaf Moderator

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    Wayne
    sounds like the harddrive has gone faulty - or the controller for the harddrrive - if it cannot be seen

    have you checked in the bios / setup - as the pc starts should see an option F2/F10/DEL Key to enter
     
  5. vic021

    vic021 Thread Starter

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    What should i be looking for in the BIOS?
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    You want to see if the Hard Drive is recognized in the Bios.
    And what the boot order is at start up.

    Something like this..
    ► Boot Device Priority

    1st Boot Device * [CDROM]
    2nd Boot Device * [Hard Drive]

    How to enter the BIOS or CMOS setup.
    http://www.computerhope.com/issues/ch000192.htm

    Do not make any changes while in the Bios - Click exit without making any changes.
    Report back what you find.
     
  7. vic021

    vic021 Thread Starter

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    I believe the hard drive is recognized because in the bios it give's me the HDD master ID, but that is the only thing i find that has to do with the hard drive.

    Boot priority
    1. Main Hard Drive
    2. CDROM/DVD
    3. USB Hard Drive
    4. Removable Device
    5. USB Storage Stick
    6. Boot to LAN
     
  8. etaf

    etaf Moderator

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    Wayne
    does it provide the sizr of the drive in the bios ?
     
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