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laptop won't connect to ethernet and/or internet

Discussion in 'Networking' started by jennc104, Dec 29, 2009.

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  1. jennc104

    jennc104 Thread Starter

    Dec 29, 2009
    Please Help.(I have a very upset 14yr old) I bought my daughter a "new" used laptop for Christmas and it won't connect to the internet. Laptop is a Compaq. We connected it to the ethernet cable (we unplugged from another laptop which is working perfectly). I have AT&T DSL - modem is speed stream - through DLink router.
    When I hit Run - CMD - IPconfig/all I get

    Node type... Broadcast
    IP routing enabled...no
    WIN Proxy Enabled....no

    Media State ... disconnected
    Description .... MAC Bridge Miniport
    Physical Address....02-02-A5-C3-57-87
  2. Mumbodog


    Oct 3, 2007
    Sounds like there are drivers missing, check device manager for missing drivers.

    Control Panel (classic view)>Administrative tools>Computer Management>device manager

    If you have missing drivers, tell me what make and model Laptop it is, and I can help you find and install drivers.

  3. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    What is listed in Device Manager under Network Adapters? Do any of them have warnings or errors?

    Are there any warnings or errors in Device Manager?

    Does this laptop have a new Windows install, or all the previous owner's corruption?
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