1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

laptop won't connect to ethernet and/or internet

Discussion in 'Networking' started by jennc104, Dec 29, 2009.

Thread Status:
Not open for further replies.
  1. jennc104

    jennc104 Thread Starter

    Joined:
    Dec 29, 2009
    Messages:
    1
    Please Help.(I have a very upset 14yr old) I bought my daughter a "new" used laptop for Christmas and it won't connect to the internet. Laptop is a Compaq. We connected it to the ethernet cable (we unplugged from another laptop which is working perfectly). I have AT&T DSL - modem is speed stream - through DLink router.
    When I hit Run - CMD - IPconfig/all I get

    Node type... Broadcast
    IP routing enabled...no
    WIN Proxy Enabled....no

    Media State ... disconnected
    Description .... MAC Bridge Miniport
    Physical Address....02-02-A5-C3-57-87
     
  2. Mumbodog

    Mumbodog

    Joined:
    Oct 3, 2007
    Messages:
    7,891
    Sounds like there are drivers missing, check device manager for missing drivers.

    Control Panel (classic view)>Administrative tools>Computer Management>device manager

    If you have missing drivers, tell me what make and model Laptop it is, and I can help you find and install drivers.

    .
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,620
    First Name:
    Terry
    What is listed in Device Manager under Network Adapters? Do any of them have warnings or errors?

    Are there any warnings or errors in Device Manager?

    Does this laptop have a new Windows install, or all the previous owner's corruption?
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/889370

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice