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Laptop Won't Connect to Internet Through Ethernet or Wireless

Discussion in 'Networking' started by TechSavyMan, Mar 16, 2009.

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  1. TechSavyMan

    TechSavyMan Thread Starter

    Joined:
    Mar 16, 2009
    Messages:
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    Alright so I have two Windows computers, my laptop being Vista and my home network computer which is connected directly to the router is XP and then there is a Mac but I don't think it would interfere.
    So basically whenever I look at my connection it says it's connected to "Unidentified Network" (Then my router name) and it says the access is local only.
    I don't know how this happened, I've been connected to the internet using this computer and router for almost a year now and I've changed nothing.
    But maybe you guys could come up with some specific troubleshooting steps?
    Oh yeah and neither ethernet or wireless connection is working.
    Thanks guys.

    Oh yeah and the connection only works if the laptop is in safe mode. ​
     
  2. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    Base Pc connected by ethrenet, local only, no internet.
    Laptop, connected wireless, local only, no internet.
    or
    Laptop does not connect to internet by ethernet or wireless, but connect local only. Local connection in safe mode only. to

    If both computers have no connection it sounds like router is working, but has lost connection to ISP.
    Check these.
    Is the router DSL light on.?
    Can you access the router set up pages to check if it is getting a signal and also see if the setings are still the same. Run any diagnostics that the router may have.
    Is this a modem/router with ISP line directly connected or do you have ISP line to modem to router?
    If you have ISP line to modem to router, connect a computer directly to the modem and see if you are getting a signal from the ISP.
    If no signal from ISP contact them.
    Another thing you can try is to power cycle the router. Power off for about 20 seconds then turn back on.

    If problem is only with laptop then we need to concentrate on it.
     
  3. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    TSM:
    Hello & Welcome to Tech Guy Forum.


    You have provided some information, of the following. Please provide the following.

    For example, which Vista; which service pack?

    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.

    Please give an exact description of your problem symptoms, including the exact text of any error messages.

    If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW

    Source: JohnWill at http://forums.techguy.org/networking/809141-laptop-wont-connect-router.html

    ***************************************

    Please post the following information connected directly to your modem.


    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    Source: JohnWill at http://forums.techguy.org/networking/808586-solved-wireless-router-problem.html#post6563425

    RF123
     
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