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Laptop won't connect to wifi after clean windows install.

Discussion in 'Hardware' started by AstroSpud, Jan 13, 2015.

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  1. AstroSpud

    AstroSpud Thread Starter

    Joined:
    Dec 19, 2013
    Messages:
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    A friend bought a new Acer Aspire E1-570 laptop and it had a lot of bloatware so he borrowed my windows 8.1 cd and did a clean install, he told me he deleted all the previous partitions during the install (which I think erased the driver) and when it finished, there was no wifi. I looked in device manager and there was no driver for the network card. I went to the Acer website to try and find drivers to install and found 2, one for Atheros, one for Broadcom. I tried both, the one for Atheros had no way to let me install, just a bunch of random files. The one for Broadcom had a setup application, but it tried installing bluetooth drivers. It's hooked up by ethernet to the router and working but he wants wifi. You can look here http://www.acer.com.au/ac/en/AU/content/drivers for the Aspire E1-570 drivers and see what I mean.

    Thanks.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,856
    First Name:
    Wayne
    he has probably removed all the recovery partitions
    I assume he was using windows 8.1 and NOT 8
    did the copy of windows activate OK
    chances are he will need to install a few drivers
    he could also call Acer and get a set of recovery CDs sent to him - in UK if under warranty and an issue with the recovery manager they will provide free

    can we see a device manager screen shot
    ------------------------------------------------------------------------
    Device Manager

    Please Post back the results in device manager as requested below

    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    If the above does not work then

    For Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
    Once you are in device manager then navigate to:

    network adaptors, click on the + > post back the devices that are listed under network adapters
    are there any yellow ! ? or a X​

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    For Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,821
    First Name:
    Rob
    The Atheros download also has a setup, but you must extract the compressed zip file first.
     
  4. AstroSpud

    AstroSpud Thread Starter

    Joined:
    Dec 19, 2013
    Messages:
    10
    Thanks guys, he went back and tried one of the other drivers and it works now.
     
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