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Laptop won't connect to wireless connection.

Discussion in 'Networking' started by Star_Raven, Jan 8, 2011.

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  1. Star_Raven

    Star_Raven Thread Starter

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    Jan 8, 2011
    Messages:
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    Its an old laptop I just got repaired now I can't connect to the internet. I'm using my desktop to type this and my other laptop works fine too with the internet connection with my Netgear router.

    HP, i have no idea model type
    Model #: crvsa-02ti-90
    Windows XP Professional v.2002 Service Pack 3
    Intel Pentium 4 CPU 2.40 GHz

    Now I saw other threads like this so I did the cmd prompt inconfig/all:

    Windows IP Configuration

    Host name: sue-ann
    Primary dns suffix:
    Node Type: Broadcast
    IP Routing Enable: Yes
    WINS Proxy Enabled: No

    Ethernet adapter Local Area Connection:
    Media State: Media disconnected
    Description: National Semiconductor DP83815-Based
    PCI Fast Ethernet Adapter Physical Address: 00-0B-CD-8B-DB-DB

    Ethernet adapter Wireless Network Connection:

    Media State: Media disconnected
    Description: LAN-Express IEEE 802.11 PCI Adapter
    Physical Address: 00-02-8A-98-D6-E1

    Thank you!
     
  2. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Welcome to TSG:
    So I am assuming that at one time you could make a wireless connection?
    What did the "repair" consist of? New motherboard,new operating system,etc?
    Does your ipconfig show any ipaddress at all?
    Let's see device manager:
    Let’s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

    Is the wireless switch on.? Activity light on ?
    Let's make sure that all the necessary services are enabled.



    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations)
    • WLAN AutoConfig (Vista wireless configurations)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic
    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.
    __________________


    In device manager,have you disabled and re-enabled the adapter ?
     
  3. Star_Raven

    Star_Raven Thread Starter

    Joined:
    Jan 8, 2011
    Messages:
    7
    Yes it used to work for my cousin's internet and the local library's internet.

    I had 2 repairs within a year, 1 to clean out the system after a virus (even tho I updated and scanned my anti-virus all the time), and 2 to removed a jammed disk (oops). After the jammed disk I can't get back in. My other cousin repaired them both, he said stuff I don't understand ^^; other than he installed XP and gave me all the updates.

    My ipconfig did showed this at the top:
    C:\Documents and settings\Sue Ann>

    [​IMG]
     
  4. Star_Raven

    Star_Raven Thread Starter

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    Jan 8, 2011
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    As for the Services everything is started but Computer Browser which says it does not run unless it has something to do since it automatic. And the Vista thing I don't have.

    Yes the Wireless button is on and it detects my Wireless network 'NETGEAR' but still cannot connect. Does this have anything to do with my desktop?
     
  5. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    OK:Any error msgs when you try to connect ?
    I would try a couple of things:
    In device manager,I would look in depth at each network adapter.
    Make sure they both are enabled.Note the driver being used and location.
    In device manager,disable/re-enable both adapters.
    If no luck,then in device manager delete both adapters and re-boot.See if we can plug and play back to life.
    If no luck,I would go to the the hp site,and download to your desktop,any current drivers for your specific laptop model.
    Chipset driver first,if available, and then network adapter drivers.Put these one a disc and then port them onto your laptop.
    Once there,install the chipset driver first and then the network adapter drivers

    And no,I do not think this has anything to do with the desktop,but just for info,give me an ipconfig /all from the desktop as well
     
  6. Star_Raven

    Star_Raven Thread Starter

    Joined:
    Jan 8, 2011
    Messages:
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    Here is my desktop ipconfig, I'm booting my laptop as I type this its takes 3 minutes ^^;.

    C:\Users\Sue Ann T>ipconfig

    Windows IP Configuration

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix:
    Link-local IPv6 Address: fe80::888:2861:d359:f7e4%11
    IPv4 Address: 192.168.1.2
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1

    Tunnel adapter isatap.{FE932CE1-0A84-4F0C-A5E0-73F2E8A52347}:

    Media State: Media disconnected
    Connection-specific DNS Suffix:

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix:
    IPv6 Address: 2001:0:4137:9e76:187f:28fb:e742:cd10
    Link-local IPv6 Address: fe80::187f:28fb:e742:cd10%13
    Default Gateway: ::
     
  7. Star_Raven

    Star_Raven Thread Starter

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  8. pedroguy

    pedroguy

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    Messages:
    6,523
    Ok:I would go for the network adapter drivers.
     
  9. Star_Raven

    Star_Raven Thread Starter

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    I installed the drivers, 1 I had to overwrite which I did. I still don't see a change. Ugh this laptop is becoming a piece of junk.
     
  10. Star_Raven

    Star_Raven Thread Starter

    Joined:
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    Messages:
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    What should I do now? thank you.
     
  11. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi:I am just about out of ideas.
    Did you do a delete of the adapters and a re-boot?
    On the laptop,is the wireless light on.Have you tried a wired connection?
    Like so:
    Tips on setting up broadband connection, courtesy of Johnwill

    You don't need any setup disk to configure a broadband router.


    . The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.
    On this wired connection,is the adapter light on ?
     
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