Laptop won't connect wireless or with Ethernet

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Blykon

Thread Starter
Joined
Dec 28, 2012
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2
A couple of months ago my battery in my laptop stopped holding a charge. Ever since then I've had a lot of problems. The first was the USB drive would not recognize my mouse and the red light on the mouse would not even come on. Now I have 20 different yellow triangles on all of my drivers in driver manager and I can troubleshoot and fix all of them except for RRnetcap miniport 8. And even if I troubleshoot ill just have the same problem when I turn it off and on again. I have a new PSU in the laptop so that can't be the problem. I'm connected to my wireless network but it says no Internet acess. Please help! I'm posting this from my iPhone.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
make and model of the PC

can we see a device manager

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Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if the above does not work then -

Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager

Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

once you are in device manager then

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
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Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

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http://www.techsupportforum.com/forums/f136/how-to-use-windows-device-manager-655905.html

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