My son has a Dell Inspiron 6000. He's been using it for two years now without a problem. Yesterday he tried to get on line (wireless connection) and could not. He kept getting the message, "Windows connot configure this wireless connection". When I did a test of the network connection I got the message, "Did not receive IP address" and it appears that there is an icon missing from his control panel. It was between Wireless Ntework Set up and Viewpoint. I have no idea what was there. I tried everything I could think of. Then I took the Ethernet cable from my desktop and plugged that into his laptop and he still couldn't connect. I am baffled. We use FIOS through Verizon as our ISP and the modem/router is a Actiontec MI424WR. I do not have any problems with my desk top, it's as if something has been erased from his laptop, but he says he did not delete anything (he's 20 so I believe him). I have gone to the Dell support pages and couldn't find anything helpful. Also odd, is that in his taskbar, the wireless icon says, connected and that the signal strenght is excellent, so why can't he connect? Am I being an idiot and missing the obvious?