Laptop won't connect

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papat

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Joined
Sep 4, 2005
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218
Reinstalled Win7 on my laptop and now can't get online with Comcast. I have a home group which include a desktop and iPad that can get online. What do I need to do to get my laptop back online? Thanks Keith
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,484
the chances are you need to install some drivers - starting with the chipset
goto the PC manufacturers website and you should see support and enter the exact model and you should find all the drivers

post back here the make and model of the PC

also have a look in device manager and post a screen shot

------------------------------------------------------------------------
Device Manager

Please Post back the results in device manager as requested below

You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

If the above does not work then

For Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager
For Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
Once you are in device manager then navigate to:

are there any yellow ! ? or a X

post a screen shot of the device manager

To post a screen shot of the active window.
For Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
For windows Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/
For Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,484
you have the AR5007EG adapter

see the below script - quite OLD - but goto point 2) and 3)

------------------------------------------------------------------------
Atheros Wireless Adapter - AR5007EG & AR5007

Over the last couple of years we have been seeing a lot of problems with the above adapters, mainly concerning WPA and WPA2 encryption and mainly on windows Vista.
We have seen just a couple of issues on other windows operating system, windows XP and windows 7.

Windows XP:- A driver update has resolved the issue
Windows 7 :- No conclusive results for a fix

The wireless adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
Please post back a reply here, and let us know if that works or does not work.
If you post back the make and exact model of the router - we can advise how to disable the wireless security

The majority of fixes are via installing a new driver from either the Manufacturers website see item (2) and if that does not resolve the issue then from the atheros web site - see item (3)

Here are a number of possible solutions

--- 1) In Device Manager right click on the wireless adapter and "update driver."

--- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section,

If you post a reply here with the Make and EXACT model of your PC, along with the windows version you are running. we will see if we can find a link to the driver and will post a reply with the link here.

--- 3) The majority of members, have now used the drivers from the atheros driver site, which has resolved the issue.
- see below for direct links for windows vista and the link for all Atheros adapters and supported operating systems

--- 4) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue


AR5007
Vista 32 / 64 Bit
Direct link Drivers for Atheros AR5007 and Windows Vista 32 / 64 bit
You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


AR5007EG
Vista 32 / 64 Bit
Direct link Drivers for Atheros AR5007EG and Windows Vista 32 / 64 bit
You only need to click on the green download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started


Drivers for the other windows operating system
http://www.atheros.cz/atheros-wireless-drivers.php
You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
Now click on the blue tick mark in the column under your windows version.
This will open another page for that particular adapter and that windows version.

Now click on the download button labelled " Click to Download " and wait (it appears to take a while before anything happens), the file will download - you do not need to click on any other buttons to get the download started

Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.

To install the driver you will need to do the following

Extract the downloaded zip file into a folder on the PC
then

> Start Globe
> Control Panel
> System and maintenance
> Scroll down to Device manager
> network adaptors, click on the + >
> Right click on the AR5007(EG) Adapter
> click on Update Driver Software...
> click on Browse my computer for driver software
> let me pick from a list of device drivers on my computer
> Have Disk
> click on the Button Browse...
> Locate the folder you extracted the zip folder and highlight the .inf file
you should see two files with .inf
Vista 32Bit AR5007 netathv.inf
Vista 64Bit AR5007 netathvx.inf
Vista 32Bit AR5007EG netathr.inf
Vista 64Bit AR5007EG netathrx.inf

For XP;
http://www.intel.com/support/graphics/sb/CS-030331.htm

>Click Start
>right-click My Computer
>click Properties.
The System Properties window opens.
>Click the Hardware tab,
>then click Device Manager button.
The Device Manager window opens.
>Double-click network adapters.
>Right-click on the AR5007(EG) Adapter
>click Update Driver
The Hardware Update Wizard opens and asks to connect to Windows Update:
> select No, not this time. Click Next
>Select the following option: Install from a list or specific location (Advanced), and then click Next.
>Select the Don’t search, I will choose the driver to install option, and then Next
>Click the Have Disk button, and then click the Browse button
Browse to the directory where you unzipped the file you downloaded
Locate and highlight the .inf file
AR5007 and AR5007EG XP-32bit = netathwx.inf
>Click the OK button.
>Click the Finish button when done.


------------------------------------------------------------------------
 

papat

Thread Starter
Joined
Sep 4, 2005
Messages
218
FYI. I have a Comcast Technicolor TC38305c voice modem.
 

papat

Thread Starter
Joined
Sep 4, 2005
Messages
218
D|L both network adapters, but still no luck getting online.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,484
did you install the drivers ?
and follow the post - so not just an update

uninstall the driver and then reboot - when windows ask to re-install - point to the downloaded extracted file as descibed

------------------------------------------------------------------------

Uninstall and allow windows to re-install the adapter and Driver
goto the device manager > Network Adapters > click on the [+] to show all the adapters

right click on the adapter and from the menu

remove/uninstall the adapter

Now restart the pc and allow windows to detect new hardware and re install the adapter and the driver
------------------------------------------------------------------------
 

papat

Thread Starter
Joined
Sep 4, 2005
Messages
218
Did the install and uninstall of the adapters, no change.
 

papat

Thread Starter
Joined
Sep 4, 2005
Messages
218
Hooked the cable directly up to the laptop and was able to get online. When I hooked it back up to my desktop, I couldn't get online with the laptop anymore. Thanks Keith
 

papat

Thread Starter
Joined
Sep 4, 2005
Messages
218
Checked network adapters on my desktop and Toredo Tunneling Pseudo-interface has a yellow excl. pt. When I click on it, it says it won't start. Would this have anything to do with my laptop and wifi?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,484
can we see an ipconfig /all and a device manager screen shot please

------------------------------------------------------------------------
ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Device Manager

Please Post back the results in device manager as requested below

You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

If the above does not work then

For Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager
For Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
Once you are in device manager then navigate to:

network adaptors, click on the + > post back the devices that are listed under network adapters
are there any yellow ! ? or a X​

post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
For Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
For windows Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/
For Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
 

papat

Thread Starter
Joined
Sep 4, 2005
Messages
218
Should I delete Teredo Tunneling and d\l a new one from Microsoft?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,484
network adaptors, click on the + > post back a screen shot
 
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