I got a new laptop and it won't let me download anything. I get a pop up that says windows cannot access the specified device, path, or file. you may not have the appropriate permissions to access the item and my antivirus (webroot from geeksquad) says that a threat has been detected but doesn't show up in the scan. I've tried using IE to download and Google Chrome. I keep getting that I don't have sufficient permissions. I've gone into the tools and changed my internet security, I've activated the hidden administrator, and added "authenticated users" to the administrator list and none of it worked. I need new suggestions please, all I'm trying to do is download a resume builder and nothing is working.