1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Laptop Won't Run on Battery Power

Discussion in 'Hardware' started by TahmeG, Mar 31, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. TahmeG

    TahmeG Thread Starter

    Joined:
    Mar 25, 2010
    Messages:
    11
    Hi all,

    I have searched and searched for an answer to this problem, but can't seem to find a solution. Maybe someone here has a new idea...

    Basically my computer suddenly stopped running on battery power. It had been working just fine until about two weeks ago. Here are the bullet points:

    The computer won't turn on with battery installed unless the A/C adapter is also plugged into it. And, once on, the computer will shut down immediately if the A/C plug is pulled out.
    The battery is relatively new (less than six months old.)
    When pressed, the button on the battery itself indicates the battery is healthy (all lights illuminate, none flashing).
    The meter on the computer indicates the new battery is working properly. When left out for a couple days and then put back in, the dell meter shows that it has lost 1% power and goes about charging it then successfully reports 100% charge after a while.
    I've tried two old batteries (known bad, just haven't gotten around to taking them to be recycled) while using A/C adapter to see what the battery meter on the computer says... The meter displays an empty battery with a red x at the bottom when either of those is put in.

    What I can't understand is why is it only working one direction? The battery will accept a charge from the computer then won't run off that charge later?

    Other suggestions I've already tried, but haven't helped:
    Verify computer has latest bios update.
    Check for bent contacts.
    Clean contacts with high pressure air can.
    Clean contacts with q-tip.
    Tried the other batteries to verify that the Dell Battery Meter isn't reporting dead batteries as healthy.
    Checked for dead cells by pushing button on battery.
    Check Dell's website for any available downloads to do with power supply... none found.
    Check Dell's website to be sure the battery is not on a recall list... it's not.

    Other Quick facts:
    Computer - Dell Inspiron E1505
    OPsys - Vista 32
    Computer warranty - just expired...... figures....

    Battery is still under warranty, but that warranty only covers batteries that won't hold a charge... This battery appears to be holding a charge just fine, so I'm concerned that the problem lies with the computer.

    Does anyone have any other suggestions, or has anyone else ever heard of such a problem? I would really appreciate the help.

    Thanks,
    TahmeG
     
  2. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    First thing to try is to use System Restore to a date when you know the battery was working as a test.....you can undo the restore afterwards
     
  3. TahmeG

    TahmeG Thread Starter

    Joined:
    Mar 25, 2010
    Messages:
    11
    Hmmm... I just tried to perform a system restore, per your suggestion, only to find that I have no restore points more than 7 days old! Is this typical? I certainly didn't delete anything...
     
  4. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
  5. TahmeG

    TahmeG Thread Starter

    Joined:
    Mar 25, 2010
    Messages:
    11
    I'm not sure what I'm looking for in power settings or control panel, other than battery health. It does recognize the battery, and will charge it. The computer just won't run on the charged battery after that.
    As far as the driver downloads on the Dell site: Yes, I confirmed that I have all the necessary drivers last week.

    Does anyone know if there is a way to completely drain a battery (without running the computer on it, as that's not an option for me right now) quickly? I haven't tried draining it completely and recharging it... Not since the last time it worked, that is. Maybe that could help?
     
  6. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    You would need to buy a unit that does that.........just google there are plenty about........the best way would be to try another known working battery on that PC or try that battery on someone else's PC
     
  7. TahmeG

    TahmeG Thread Starter

    Joined:
    Mar 25, 2010
    Messages:
    11
    Alright. Thanks. : )

    Before I buy a new one, though... Do you know of any malicious programs that might cause something like this? I am having other computer issues that appear to be getting worse (see post in malware forum) and if they could be related, maybe it could save me a few hundred bucks. (Always a good thing.....)
    : )
     
  8. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    Well I have know some issues like this solved by reinstall the Operating System.....bit drastic and may not work.....have you posted your Hijack log in the Malware part of this site?
     
  9. TahmeG

    TahmeG Thread Starter

    Joined:
    Mar 25, 2010
    Messages:
    11
    Yes. There are two logs posted there.
    Is there anything in particular I could look for?
    I noticed some strange processes in my task manager, too, but I can't access them... nor am I able to copy and paste that list into a posting on this site. Some processes have been disabled. It's all very strange.
     
  10. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    I just took a quick look at your log....I am not a log expert but do you have Parental controls set on your PC?
     
  11. TahmeG

    TahmeG Thread Starter

    Joined:
    Mar 25, 2010
    Messages:
    11
    Yes. Is that problematic? I can remove them. I don't have kids using this computer anymore.
     
  12. Megabite

    Megabite

    Joined:
    Apr 5, 2008
    Messages:
    11,761
    No that's fine just wanted to make sure you set them there.....you do have some odd entries so it is best to wait for a response on the malware part of this site.......however I am doubtful that will solve your battery issue.
     
  13. TahmeG

    TahmeG Thread Starter

    Joined:
    Mar 25, 2010
    Messages:
    11
    Bummer....
    Well, thanks anyway. I appreciate the help! : )
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/913843

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice