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Laptop won't start up!!

Discussion in 'Windows 10' started by Davina28xx, Nov 11, 2018.

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  1. Davina28xx

    Davina28xx Thread Starter

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    Hi
    So I haven't logged onto my laptop for around 2/3 months. When I've logged on today an blue screen has appeared asking me to 'advance troubleshoot' or 'restart laptop' which I have done but the same screen keeps reappearing and I can't see the usual log in screen. Any help?
    Thanks
     
  2. metallica5456

    metallica5456 Trusted Advisor

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    You could try a system restore. What's the error message?
     
  3. Davina28xx

    Davina28xx Thread Starter

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    IMG_1302.JPG IMG_1303.JPG IMG_1304.JPG
    I've attached a few images so hopefully this will give you a bit more info of the problem? Thanks
     
  4. metallica5456

    metallica5456 Trusted Advisor

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    You could try 1 of 2 things....either try the go back to previous build of try the system recovery option which would allow you to completely reset the PC to initial "out of the box" configuration.
     
  5. Davina28xx

    Davina28xx Thread Starter

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    I've found out how to reset it now thanks a lot for your help. Also happy birthday
     
    metallica5456 likes this.
  6. metallica5456

    metallica5456 Trusted Advisor

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    Awesome! And hey thanks!
     
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