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Laptops that won't connect

Discussion in 'Windows XP' started by ckatfix, Jul 9, 2007.

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  1. ckatfix

    ckatfix Thread Starter

    Joined:
    Jun 19, 2007
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    There are two lap tops in my office that I do the technical support for, they are HP nc6000 that run XP Pro. They are supose to connect and unconnect to the network here in the office when the users need to take them on location. The problem we are having that no one can figure out is, everytime the users bring the lap tops back in the office and attempt to reconnect to the network with them I have to go in a re-map the drives. I have tried to update the nic card drivers, that didn't work. I have asked both users if they are shutting down in the field properly and they say they are (going thru the start menu, shutting down from there). (thinking that that may have something to do with it) At this point I don't have a clue what could be the problem and I am getting sick of having to remap those drives...

    Any help, suggestions, advice I would be greatful for.....


    could the problem be they are just old laptops?
     
  2. Striker840

    Striker840

    Joined:
    May 2, 2007
    Messages:
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    Do you have separate hardware profiles set up on these laptops?
    1 for the field and 1 for the office?
     
  3. ckatfix

    ckatfix Thread Starter

    Joined:
    Jun 19, 2007
    Messages:
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    no..there is not...

    edit to add: I forgot to tell you, the drives on the laptops are able to connect when I go in under my admin. account on the computer, log in then reboot the computer, then the user will get their drives under their account with their user ID number.
     
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