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Laptop's usb randomly doesn't recognize drawing tablet

Discussion in 'Hardware' started by DrDing, Feb 9, 2013.

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  1. DrDing

    DrDing Thread Starter

    Dec 19, 2010
    Hi there,

    I'm not sure if this is a hardware problem or not.
    A friend of mine just got a new drawing tablet to replace her old one and she's having a problem now where if she opens a program to work with the tablet, for example Photoshop, the laptop will register the tablet as a mouse. Also Photoshop will sometimes crash on initializing. She has tried other art programs and the tablet is still acting as a mouse in those, so the Photoshop crash issue might not be related.

    Sometimes the laptop will recognize the tablet properly, sometimes it won't. She tried reinstalling the tablet's drivers and it worked for a day or two and then started acting funny again. Even after a reboot or two.

    Here's all the information I have:

    • She's using the tablet in the same usb port as the old one, she believes.
    • The new tablet is a Intuos 2 graphics tablet.
    • The old tablet I believe was also a Wacom much like the new one. (she still has the old one btw)
    • She's using a bamboo create pen on the new tablet.
    • She hasn't tried cleaning her registry yet.
    • She hasn't tried using the tablet in a different usb port.
    • Her laptop is an Acer Aspire AS7741Z-4815
    • All USB ports are reporting to be up to date and functioning fine.
    We're thinking it's either the new tablet itself or the usb port it's in. I'm thinking it's not a physical connection issue because the laptop doesn't display a new connection message when the tablet starts working again properly, as if it wasn't connected and now it suddenly is. But, I could be wrong. Also the fact that the laptop is recognizing something being in there, but thinking it's a mouse rather then a tablet again makes me think it's not a hardware problem at least inside the laptop.

    If you need any more info, just let me know. Any advice would be awesome, thanks!
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