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Left mouse button/touchpad tap acting as right button click, right MB not functional

Discussion in 'Windows 7' started by crazeedriver2005, May 3, 2010.

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  1. crazeedriver2005

    crazeedriver2005 Thread Starter

    Joined:
    May 3, 2010
    Messages:
    4
    Man this feels weird. I'm usually the one giving help, not asking for it lol.

    Computer:

    HP Pavilion dv7
    Win7 Professional x64

    This problem started after I left my computer on sleep for a couple hours. When I woke it up, the touchpad taps and left mouse button clicks brought up the right-click context menu and nothing on the taskbar responded to the cursor hovering over it. Also for some reason pressing the Windows key on the keyboard wouldn't bring up the Start menu. The only way I've found to correct this is to plug in a USB mouse and press the right MB on it. I also was able to fix it one time by uninstalling the Synaptics drivers and letting Windows restart and find the mouse, but after trying to reinstall the Synaptics drivers then uninstalling them again after the problem reappeared this method no longer works. In either case left click functionality is restored but there is no right click functionality period on the touchpad/buttons. However the USB mouse that I plug in works normally. Also after left click is restored, everything on the taskbar and elsewhere responds as it should with the exception of not being able to right click on anything (which sucks in W7). I've tried uninstalling and reinstalling the Synaptics drivers to see if that would fix it but after reinstalling them and restarting, the problem came back. Another thing I've noticed is that even with the Synaptics drivers installed the vertical scroll area doesn't respond. All the settings are as they should be for clicking, tapping, scrolling, etc in the device settings.


    Saturday, Comodo Internet Security ran its scheduled scan and found nothing. I ran another scan after this issue arose and still didn't find anything. I will get HJT later on today (bad internet connection at the moment) and post its log to rule out any remote malware possibility.

    Thanks in advance for your help. I'd like to try and get a solution before having to deal with HP support.

    Summary:

    1. Computer left on sleep for a period of time
    2. Upon resume, left clicks by tap or button press acted as a right click. Ever since, problem reappears at bootup.
    3. Only way to fix is to connect an external USB mouse and press the right mouse button on it.
    4. Everything on taskbar unresponsive, Windows button on keyboard will not bring up the Start menu until the above is done.
    5. Was able to correct it once by uninstalling Synaptics drivers, restarting, and letting Windows find the device. Touchpad/left mb would work fine after booting and everything except for being able to right click anything, but after reinstalling Synaptics drivers and uninstalling them again after the problem reappeared, this no longer fixes the problem.
    6. After left click functionality is restored, no right click functionality whatsoever using right button on pad.
    7. Vertical scroll area on touchpad also is nonfunctional.
    8. External USB mouse works perfectly fine.
    9. Two scans ran with up-to-date Comodo Internet Security, both found nothing.
    10. HJT will be run later and log posted.
     
  2. crazeedriver2005

    crazeedriver2005 Thread Starter

    Joined:
    May 3, 2010
    Messages:
    4
    As promised, here's the HJT log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:46:54 PM, on 5/3/2010
    Platform: Unknown Windows (WinNT 6.01.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16385)
    Boot mode: Normal

    Running processes:
    C:\Fraps\fraps.exe
    C:\Program Files (x86)\Xfire\xfiremusic.exe
    C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
    C:\Program Files (x86)\CyberLink\Shared files\brs.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files (x86)\Windows Media Player\wmplayer.exe
    C:\Program Files (x86)\uTorrent\uTorrent.exe
    C:\Users\Mike\Desktop\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: XfireXO Toolbar - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - C:\Program Files (x86)\XfireXO\tbXfir.dll
    R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files (x86)\Search Toolbar\tbhelper.dll
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: XfireXO Toolbar - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - C:\Program Files (x86)\XfireXO\tbXfir.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: TBSB05974 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files (x86)\Search Toolbar\tbcore3.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: XfireXO Toolbar - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - C:\Program Files (x86)\XfireXO\tbXfir.dll
    O3 - Toolbar: Search Toolbar - {0C8413C1-FAD1-446C-8584-BE50576F863E} - C:\Program Files (x86)\Search Toolbar\tbcore3.dll
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [Xfire Music] "C:\Program Files (x86)\Xfire\xfiremusic.exe"
    O4 - HKLM\..\Run: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    O4 - HKLM\..\Run: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\RunOnce: [] C:\Program Files (x86)\HP\Print Projects\Common01\Bin\HpqWLPG03.exe /WebOffer
    O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files (x86)\Alcohol Soft\Alcohol 52\AxAutoMntSrv.exe" -automount
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\vmware\vmware workstation\vsocklib.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\vmware\vmware workstation\vsocklib.dll
    O13 - Gopher Prefix:
    O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} (System Requirements Lab Class) - http://srtest-cdn.systemrequirementslab.com.s3.amazonaws.com/bin/sysreqlabdetect.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{2A4D8D9C-BD99-4521-BAD1-FBE332C53089}: NameServer = 156.154.70.22,156.154.71.22
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    O20 - AppInit_DLLs: C:\Windows\SysWOW64\guard32.dll
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: @%systemroot%\system32\CISVC.EXE,-1 (CISVC) - Unknown owner - C:\Windows\system32\CISVC.EXE (file missing)
    O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\STacSV64.exe
    O23 - Service: StarWind AE Service (StarWindServiceAE) - StarWind Software - C:\Program Files (x86)\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe
    O23 - Service: SureThing Labelflash service - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: @C:\Program Files (x86)\TuneUp Utilities 2010\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Program Files (x86)\TuneUp Utilities 2010\TuneUpDefragService.exe
    O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files (x86)\TuneUp Utilities 2010\TuneUpUtilitiesService64.exe
    O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Workstation\vmware-ufad.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files (x86)\VMware\VMware Workstation\vmware-authd.exe
    O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\Windows\system32\vmnetdhcp.exe
    O23 - Service: VMware NAT Service - VMware, Inc. - C:\Windows\system32\vmnat.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

    --
    End of file - 11619 bytes
     
  3. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    I think maybe the guys here would force you to unistall any illegal file sharing clients before posting any help.
     
  4. crazeedriver2005

    crazeedriver2005 Thread Starter

    Joined:
    May 3, 2010
    Messages:
    4
    Having uTorrent installed and using it for legal software (such as obtaining a Linux distribution) is NOT illegal. which is what I was using it for at the time of the scan.
     
  5. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Sorry for that,crazeedriver2005
     
  6. crazeedriver2005

    crazeedriver2005 Thread Starter

    Joined:
    May 3, 2010
    Messages:
    4
    That's alright, no worries man.I would appreciate getting some help though. I've already tried everything I know. I've even tried reversing the buttons and everything. Even tried enabling one of the TapZones on the pad itself to act as a right click when tapped and still nothing. If you don't know what TapZones is, it's a feature in Synaptics touchpads that lets you assign each corner of the touchpad to do a certain function like act as a right-button click or open the Start menu.
     
  7. antech

    antech Banned

    Joined:
    Feb 23, 2010
    Messages:
    1,427
    Consider updating the Synaptics driver if one is available for your hardware.
     
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