1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Lenovo Ideapad 100s frozen after Windows Update

Discussion in 'Windows 10' started by Espresso1, Apr 24, 2017.

Thread Status:
Not open for further replies.
  1. Espresso1

    Espresso1 Thread Starter

    Apr 24, 2017
    Hello. My computer did automatic Windows updates this morning. It then had a black screen. When I powered off and back on again - I am stuck at the lock screen with the picture on it - I cannot enter my password and no mouse or keys work. Any advice on what to do?
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    Whats the make and model of the PC
    If a laptop with a removable battery

    Lets try doing a hard reset on the Laptop

    This will work for Laptops that have a removable battery
    Remove the Battery
    Unplug the Power Adapter/charger
    Now hold the Power Button down for 60 seconds - let go of the Power Button

    Now Put back JUST the power adapter/charger back into the Laptop
    Start the Laptop up
    If it now Starts up OK
    we know its working and can put the battery back in - But first we need to use the normal windows Shutdown on the Laptop, before we can put the battery back in.
    So, run the shutdown , when the laptop turns off completely
    remove the power adapter/charger lead again

    Put the Battery back into the laptop
    Put the power adapter/charger back into the laptop
    Now see if laptop starts {sometimes batteries can fail and stop the Laptop starting}
    If the PC starts OK with the battery , then all should be fixed

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1188940

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice