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Lenovo Ideapad 100s frozen after Windows Update

Discussion in 'Windows 10' started by Espresso1, Apr 24, 2017.

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  1. Espresso1

    Espresso1 Thread Starter

    Joined:
    Apr 24, 2017
    Messages:
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    Hello. My computer did automatic Windows updates this morning. It then had a black screen. When I powered off and back on again - I am stuck at the lock screen with the picture on it - I cannot enter my password and no mouse or keys work. Any advice on what to do?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,987
    First Name:
    Wayne
    Whats the make and model of the PC
    If a laptop with a removable battery

    Lets try doing a hard reset on the Laptop

    This will work for Laptops that have a removable battery
    Remove the Battery
    Unplug the Power Adapter/charger
    Now hold the Power Button down for 60 seconds - let go of the Power Button

    Now Put back JUST the power adapter/charger back into the Laptop
    Start the Laptop up
    If it now Starts up OK
    we know its working and can put the battery back in - But first we need to use the normal windows Shutdown on the Laptop, before we can put the battery back in.
    So, run the shutdown , when the laptop turns off completely
    remove the power adapter/charger lead again

    Put the Battery back into the laptop
    Put the power adapter/charger back into the laptop
    Now see if laptop starts {sometimes batteries can fail and stop the Laptop starting}
    If the PC starts OK with the battery , then all should be fixed

    =================================================================
     
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