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Lenovo Rescue and Recovery

Discussion in 'All Other Software' started by wanmike, Dec 24, 2006.

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  1. wanmike

    wanmike Thread Starter

    Oct 2, 2006

    Recently, my Mozilla Firefox has been stalling: some tabs will be in the "loading" stage forever". When I exit the program, it stays on as a process, and in fact cannot be terminated, even by task manager (and furthermore, shutting down takes forever if this dead firefox.exe process is open). Along with this, various other software have been misbehaving, causing frequent freezes and crashes.

    That is not really the problem, however. I have decided to simply restore my computer to factory settings, but I am having trouble doing this as well. According to the Lenovo manual*, I should reboot, press the "Lenovo Care" button, and then follow the instructions. However, as Rescue and Recovery is starting up, it asks for a master password. This is something I almost surely did not set, and if I did, it would have been one of the passwords I commonly use. None of these work. Any suggestions?

    (*Note: The guide can be found here: http://www-307.ibm.com/pc/support/s...V100&family=Notebooks and handhelds|3000 V100)

    I realise that this is a very specific question, but I thought I'd ask anyway on the off-chance that someone knows how to deal with it.

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