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Lenovo ThinkCentre Hardware Problem Re: Storage Devices

Discussion in 'Windows 7' started by Peejeau, Mar 25, 2017.

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  1. Peejeau

    Peejeau Thread Starter

    Joined:
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    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 8109 Mb
    Graphics Card: Intel(R) HD Graphics, -1984 Mb
    Hard Drives: C: 464 GB (397 GB Free); S: 1 GB (0 GB Free);
    Motherboard: LENOVO,
    Antivirus: Baidu Antivirus, Enabled and Updated

    Purchased this Lenovo ThinkCentre new in 2014. Warranty expired 12/1/2016, just received a hardware error concerning storage devices. I do not have any storage device because I purchased an external hard drive in the past but couldn't figure out how to operate it to back up files and ended up returning it. Am requesting advice on purchasing and using a simple storage device in hopes that this "might" fix the hardware error(?) While the computer is still working fine (except for occasional blue screens while my husband is playing computer games), I'm worried about this hardware "failure." Does anyone have some advice for me?
     
  2. LIS333

    LIS333

    Joined:
    Dec 2, 2016
    Messages:
    289
    Although I think it's rare to have a hard drive fail in such a short time, I wouldn't rule It out. It wouldn't be imprudent to download Macrium (free) and run a backup image of the drive in case it fails. That way, you can replace the drive and restore the image. There are tests you can run to check the existing drive, or you could clone it right away in that the blue screens would indicate it's failing. I'm just concerned you get an image, backup or clone before it becomes unresponsive.


    Sent from my iPhone using Tapatalk
     
  3. managed

    managed Trusted Advisor

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    First Name:
    Allan
    The storage device error probably means the hard drive inside the laptop could have a problem. Can you remember what the exact message was ? Has it only happened once ?
     
  4. Peejeau

    Peejeau Thread Starter

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    Hi, the final result code was W17TW3M8H-3K9N5D. The failed tests were listed underneath Storage Devices. All the other categories passed. Yes, the Lenovo Solution Center message only came up one time.
     
  5. managed

    managed Trusted Advisor

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    I don't think that code will help on it's own. What tests did you run and which failed ?
     
  6. Peejeau

    Peejeau Thread Starter

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    I ran a complete hardware test. Memory test, processor test, motherboard test, PCI express test, and video card test passed. The storage device test failed in two areas, the targeted read test and the SMART short self test.

    Failed

    Saturday, March 25, 2017 8:55:12 AM

    Lenovo Solution Center Log File

    Result Code: WME800000-RM8XKJ
    Memory

    Display Name Physical memory
    Physical memory 8.000 GB
    Index 0
    Manufacturer Hynix/Hyundai
    Speed 1600 MHz
    Size 4.000 GB
    Part Number HMT351U6EFR8C-PB
    Serial 00A3BFA3
    Type DDR3
    Index 1
    Manufacturer 0443
    Speed 1600 MHz
    Size 4.000 GB
    Part Number RMR5030ME68F9F1600
    Serial 40A3D654
    Type DDR3
    Diagnostics
    Quick random pattern test Passed
    Result Code: WCP03E000-RM8XKJ
    Processor

    Display Name Intel(R) Core(TM) i5-3470 Processor @ 3.20GHz
    Model Intel(R) Core(TM) i5-3470 Processor @ 3.20GHz
    Vendor INTEL
    Number of Cores 4
    Number of Threads 4
    Signature 306A9h
    Max Speed 3.8 Ghz
    Current Speed 3.188718 GHz
    Features MMX, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AES, AVX, CLMUL, PSE, PSE-36, IDA/Turbo boost, HTT, XD, VMX
    Cache L1 4 x 32 KB Data, 4 x 32 KB Instructions
    Cache L2 4 x 256 KB Unified
    Cache L3 1 x 6 MB Unified
    Diagnostics
    BT Instruction Test Passed
    x87 Floating Point Test Passed
    MMX Test Passed
    SSE Test Passed
    AES Test Passed
    Result Code: WMB00A000-RM8XKJ
    Motherboard

    Display Name Motherboard
    USB host controller count: 2
    PCI device count: 12
    RTC present: Yes
    Index 1
    Slot: 00:00.0
    Class name: Bridge
    Subclass name: Host bridge
    Index 2
    Slot: 00:02.0
    Class name: Display controller
    Subclass name: VGA compatible controller
    Index 3
    Slot: 00:16.0
    Class name: Communication controller
    Subclass name: Communication controller
    Index 4
    Slot: 00:1a.0
    Class name: Serial bus controller
    Subclass name: USB controller
    Index 5
    Slot: 00:1b.0
    Class name: Multimedia controller
    Subclass name: Audio device
    Index 6
    Slot: 00:1c.0
    Class name: Bridge
    Subclass name: PCI bridge
    Index 7
    Slot: 00:1c.5
    Class name: Bridge
    Subclass name: PCI bridge
    Index 8
    Slot: 00:1d.0
    Class name: Serial bus controller
    Subclass name: USB controller
    Index 9
    Slot: 00:1f.0
    Class name: Bridge
    Subclass name: ISA bridge
    Index 10
    Slot: 00:1f.2
    Class name: Mass storage controller
    Subclass name: SATA controller
    Index 11
    Slot: 00:1f.3
    Class name: Serial bus controller
    Subclass name: SMBus
    Index 12
    Slot: 02:00.0
    Class name: Network controller
    Subclass name: Ethernet controller
    Index 13
    Usb Version: 2.0
    Class name: Human interface device (HID)
    Subclass name: Boot interface subclass
    Vendor ID: 0x04F2
    Product ID: 0x0939
    Vendor: PixArt
    Product: USB Optical Mouse
    Index 14
    Usb Version: 2.0
    Class name: Human interface device (HID)
    Subclass name: Boot interface subclass
    Vendor ID: 0x04F2
    Product ID: 0x0402
    Vendor: Chicony
    Product: USB Keyboard
    Diagnostics
    PCI/PCI-e Test Passed
    USB test Passed
    Result Code: WPE001000-RM8XKJ
    PCI Express

    Display Name PCI Express
    PCI0 0:1b.0
    PCI1 2:0.0
    Index 0
    Bus 0x0
    Device 0x1b
    Function 0x0
    Device connected No
    Vendor ID 0x8086
    Vendor name Intel Corporation
    Class 0x4
    Class name Multimedia controller
    Subclass 0x3
    Subclass name Audio device
    Index 1
    Bus 0x2
    Device 0x0
    Function 0x0
    Device connected Yes
    Vendor ID 0x10ec
    Vendor name Realtek Semiconductor Co., Ltd.
    Class 0x2
    Class name Network controller
    Subclass 0x0
    Subclass name Ethernet controller
    Diagnostics
    PCI express status test Passed
    Result Code: WHD01V00I-RM8XKJ
    Storage devices

    Display Name WDC WD5000AAKX-08U6AA0 - 465.76 GBs
    Manufacturer Wdc
    Model WDC WD5000AAKX-08U6AA0
    Serial WD-WCC2ESS90291
    Firmware 19.01H19
    Size 465.76 GBs
    Rotation Rate 7200 RPM
    Cache 16.00 MBs
    Temperature 35 C
    Physical Sector Size 512
    Logical Sector Size 512
    Logical Sectors 976773168
    Supported Standards ATA8-ACS, ATA7-ATAPI, ATA6-ATAPI, ATA5-ATAPI, ATA4-ATAPI, ATA8-ACS, ATA7-ATAPI, ATA6-ATAPI, ATA5-ATAPI, ATA4-ATAPI
    Specification Version Version not reported
    Partition Schema MBR
    UNALLOCATED 2.01 MBs
    Index 1
    Partition Type Primary
    File system IFS, HPFS, NTFS, exFAT
    Label SYSTEM_DRV
    Mount Point S:\
    Serial 42ED8D38
    Size 1.46 GBs
    Used 968.25 MBs
    Free 531.75 MBs
    Index 2
    Partition Type Primary
    File system IFS, HPFS, NTFS, exFAT
    Label Windows7_OS
    Mount Point C:\
    Serial BEEFAF75
    Size 464.29 GBs
    Used 67.03 GBs
    Free 397.27 GBs
    Diagnostics
    SMART Status Test Passed
    Targeted Read Test Failed
    Random Seek Test Passed
    Funnel Seek Test Passed
    SMART Short Self Test Failed
    SMART Drive Self Test Passed
    Result Code: WVC007000-RM8XKJ
    Video Card

    Display Name Intel(R) HD Graphics
    Location PCI bus 0, device 2, function 0
    DirectX driver version 10.18.10.4276
    Driver name IGDUMDIM64.DLL
    OpenCL version OpenCL 1.2
    OpenCL driver version 10.18.10.4276
    Number of Cores 6
    Global memory size 1.27 GBs
    Global memory cache size 2.00 MBs
    Local memory size 64.00 KBs
    Diagnostics
    Video Memory Test Passed
    Mathematical Operations Test Passed
    Texture Pipeline Test Passed
     
    Last edited: Mar 27, 2017
  7. Peejeau

    Peejeau Thread Starter

    Joined:
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    Messages:
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    Please see report above.
     
  8. Triple6

    Triple6 Moderator

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    First Name:
    Rob
    Your internal hard drive is failing and needs to be replaced.
     
  9. Peejeau

    Peejeau Thread Starter

    Joined:
    Mar 25, 2017
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    Okay, thanks very much. I appreciate your advice!
     
  10. managed

    managed Trusted Advisor

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    First Name:
    Allan
    I agree.
     
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