Lenovo Thinkpad R61i USB ports not working.

[Phil1969]

It all started 3 days ago.

I am using a Lenovo Thinkpad R61i 8932-GCU with Windows Vista 32bits Business Edition (SP2).

Suddenly, the USB ports stopped working

I checked the Device Manager but everything was fine with the USBs. However, the Teredo Tunnelling PseudoInterface had this little yellow triangles. (Status: This device cannot start - code 10). When I tried to disable it, to see if there was any conflict, the Microsoft Management Console (MMC) became unresponsive.

That same night, Windows Update also became unresponsive while installing an update for the Ricoh SD card reader. When I tried to disable the SD card reader, the MMC crashed again. I tried to uninstall the USB drivers from the Device Manager...MMC crashed again.

I have tried another Windows Update, but it also became unresponsive while trying to create a Restore Point.
After reading this thread, showing how to isolate the problem using msconfig, I made a clean boot by disabling all non-Microsoft services. The USB worked but the MMC became unresponsive again when I tried to disable the card reader. The provided link doesn't show what to do when the problem is with some Microsoft service


I would really appreciate some help on those issues



Thanks in advance



Philippe

.PS:
1) The system came pre-loaded with Vista, so I don't have any CD
2) I have tried to use system restore, but it also failed

 

[Phil1969]

please help!

 

[Saga Lout]

Instead of disabling or uninstalling the device, it might be better to update the driver from those you can find at the Lenovo/IBM website for your specific model. If USB powered external devices ae now woring, concentrate on that SD card reader.

 

[extremelyawesome]

I have a friend with a R61i which is running Vista Business 32-bit and simply uninstalled and deleted driver software and let Windows re-install drivers. Worked like a charm.

 

[Phil1969]

I have tried to update the software, but it says that I have te latest one.
I have try to uninstall/disable the driver, but Microsoft Management Console will hang in the process.
It is working in safe mode so my guess is that some MS service is blocking the process. But I can't seem to be able to identify the service.

 

[Saga Lout]

It is working in safe mode so my guess is that some MS service is blocking the process. But I can't seem to be able to identify the service.

Seems odd but if you call up a Command Prompt and type tasklist.svc then press Enter, you'll see a complete list of what's running. Right click anywhere in that black form and choose Select All then press Enter. That puts all the contents into the Clipboard - paste that either into Notepad or straight back here so we can see what's going on in there. No confidential information will be displayed.

 

[Phil1969]

C:\>tasklist.svc
'tasklist.svc' is not recognized as an internal or external command,
operable program or batch file.

C:\>tasklist.svc
'tasklist.svc' is not recognized as an internal or external command,
operable program or batch file.

C:\>task /svc
'task' is not recognized as an internal or external command,
operable program or batch file.

C:\>tasklist /svc

Image Name PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 568 N/A
avgchsvx.exe 600 N/A
csrss.exe 808 N/A
wininit.exe 860 N/A
csrss.exe 872 N/A
services.exe 904 N/A
lsass.exe 920 KeyIso, SamSs
lsm.exe 932 N/A
winlogon.exe 1008 N/A
svchost.exe 1120 DcomLaunch, PlugPlay
ibmpmsvc.exe 1188 IBMPMSVC
svchost.exe 1248 RpcSs
svchost.exe 1384 Audiosrv, Dhcp, Eventlog, lmhosts, wscsvc
svchost.exe 1416 AudioEndpointBuilder, CscService, EMDMgmt,
hidserv, IPBusEnum, Netman, PcaSvc,
SysMain, TabletInputService, TrkWks, UxSms,
WdiSystemHost, Wlansvc, WPDBusEnum, wudfsvc
svchost.exe 1432 AeLookupSvc, Appinfo, BITS, Browser,
EapHost, IKEEXT, iphlpsvc, LanmanServer,
MMCSS, ProfSvc, RasMan, Schedule, seclogon,
SENS, SharedAccess, ShellHWDetection,
Themes, Winmgmt, wuauserv
audiodg.exe 1532 N/A
svchost.exe 1556 gpsvc
SLsvc.exe 1592 slsvc
svchost.exe 1628 EventSystem, fdPHost, FDResPub,
LanmanWorkstation, netprofm, nsi, SSDPSRV,
SstpSvc, TBS, upnphost, W32Time, WebClient,
WinHttpAutoProxySvc
upeksvr.exe 1844 N/A
svchost.exe 1872 CryptSvc, Dnscache, KtmRm, NlaSvc, TapiSrv,
TermService
spoolsv.exe 924 Spooler
wlanext.exe 1340 N/A
svchost.exe 1612 BFE, DPS, MpsSvc
IPSSVC.EXE 2072 IPSSVC
AcPrfMgrSvc.exe 2092 AcPrfMgrSvc
avgwdsvc.exe 2160 avgwd
BcmSqlStartupSvc.exe 2184 BcmSqlStartupSvc
mDNSResponder.exe 2196 Bonjour Service
svchost.exe 2208 BthServ
DDNIService.exe 2232 DDNIService
DkService.exe 2272 Diskeeper
EvtEng.exe 2304 EvtEng
iviRegMgr.exe 2464 IviRegMgr
MSCamS32.exe 2560 MSCamSvc
svchost.exe 2624 PolicyAgent
PWMDBSVC.exe 2644 Power Manager DBC Service
PSIService.exe 2664 ProtexisLicensing
RegSrvc.exe 2688 RegSrvc
SeaPort.exe 2740 SeaPort
sqlbrowser.exe 2848 SQLBrowser
sqlwriter.exe 2864 SQLWriter
PAStiSvc.exe 2896 STI Simulator
svchost.exe 2952 stisvc
tvt_reg_monitor_svc.exe 3000 ThinkVantage Registry Monitor Service
TPHDEXLG.exe 3056 TPHDEXLGSVC
TPHKSVC.exe 3092 TPHKSVC
tvttcsd.exe 3112 TSSCoreService
rrpservice.exe 3132 TVT Backup Protection Service
tvtsched.exe 3148 TVT Scheduler
svchost.exe 3184 WerSvc
WTSrv.exe 3228 WinTabService
WLIDSVC.EXE 3284 wlidsvc
avgnsx.exe 3324 N/A
SearchIndexer.exe 3376 WSearch
XAudio.exe 3396 XAudioService
XobniService.exe 3528 XobniService
WLIDSVCM.EXE 3664 N/A
AcSvc.exe 3684 AcSvc
nmsrvc.exe 3768 nmservice
SUService.exe 3916 SUService
AVGIDSAgent.exe 2224 AVGIDSAgent
taskeng.exe 4248 N/A
WTClient.exe 4260 N/A
dwm.exe 4312 N/A
explorer.exe 4372 N/A
taskeng.exe 4424 N/A
vVX3000.exe 4716 N/A
scheduler_proxy.exe 4728 N/A
TpShocks.exe 4736 N/A
TPOSDSVC.exe 4744 N/A
tpfnf7sp.exe 4760 N/A
jusched.exe 4772 N/A
rundll32.exe 4840 N/A
DkIcon.exe 4872 N/A
igfxpers.exe 4896 N/A
nmctxth.exe 4908 N/A
nmapp.exe 4928 N/A
Monitor.exe 4936 N/A
MCPLaunch.exe 4960 N/A
LPMGR.EXE 4968 N/A
LPMLCHK.EXE 4976 N/A
igfxtray.exe 5012 N/A
hkcmd.exe 5020 N/A
GrooveMonitor.exe 5032 N/A
GoogleQuickSearchBox.exe 5040 N/A
EZEJMNAP.EXE 5048 N/A
cssauth.exe 5088 N/A
AwaySch.EXE 5116 N/A
avgtray.exe 5128 N/A
Apoint.exe 5164 N/A
igfxsrvc.exe 5256 N/A
ACWLIcon.exe 5312 N/A
ACTray.exe 5348 N/A
acrotray.exe 5376 N/A
DivXUpdate.exe 5384 N/A
TPONSCR.exe 5400 N/A
DDMService.exe 5408 N/A
realsched.exe 5472 N/A
TpScrex.exe 5500 N/A
sqlservr.exe 5508 MSSQL$MSSMLBIZ
GoogleToolbarNotifier.exe 5516 N/A
sidebar.exe 5524 N/A
PlaxoHelper_en.exe 5544 N/A
plaxosystray.exe 5552 N/A
DLG.exe 5600 N/A
SvcGuiHlpr.exe 5708 N/A
alg.exe 6132 ALG
GoogleCrashHandler.exe 4188 N/A
ApMsgFwd.exe 4292 N/A
ApntEx.exe 5112 N/A
conime.exe 2716 N/A
WmiPrvSE.exe 5004 N/A
AVGIDSMonitor.exe 5832 N/A
FNPLicensingService.exe 6404 FLEXnet Licensing Service
mobsync.exe 6520 N/A
svchost.exe 6616 RapiMgr, WcesComm
tvtpwm_tray.exe 6660 N/A
svchost.exe 6704 FontCache
InputPersonalization.exe 7644 N/A
PWMUIAux.EXE 7676 N/A
chrome.exe 7748 N/A
chrome.exe 8024 N/A
chrome.exe 8036 N/A
chrome.exe 4888 N/A
chrome.exe 6444 N/A
chrome.exe 6536 N/A
chrome.exe 6584 N/A
chrome.exe 6720 N/A
rrservice.exe 6376 TVT Backup Service
WmiPrvSE.exe 7816 N/A
ielowutil.exe 6360 N/A
br_funcs.exe 8032 N/A
shadow.exe 3816 N/A
VSSVC.exe 7756 VSS
svchost.exe 6188 swprv
cmd.exe 7156 N/A
TrustedInstaller.exe 7000 TrustedInstaller
avgrsx.exe 7856 N/A
avgcsrvx.exe 4868 N/A
chrome.exe 5788 N/A
tasklist.exe 2804 N/A

C:\>

 

[Saga Lout]

There's one heck of a lot going on in one smal laptop but on first glance, i can't see anything that would stop USB ports working properly. I'll trawl through in more detail later and hopefully someone else will pitch in.

 

[Phil1969]

thank you for your help.
Any recommandation about cleaning the startup would be greatly appreciated