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Lexmark 4550 won't print, but document is in spool

Discussion in 'Hardware' started by dlmurphy13, Oct 11, 2010.

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  1. dlmurphy13

    dlmurphy13 Thread Starter

    Joined:
    Aug 11, 2009
    Messages:
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    I have a Lexmark x4550 printer, it has been working fine until last week I printed a map from Yahoo Maps, then 15 minutes later I tried to print an excel 2007 document and it sent it to the spool, said it was printing but it never printed!! I made sure the printer was picked as the default, the printer was on...it never printed.

    I uninstalled the software and reinstalled and it still does the same thing.
    Does anyone have any ideas to try?
    I have Win 7 Premium Home OS.

    Thanks!!
    Donna
     
  2. dlmurphy13

    dlmurphy13 Thread Starter

    Joined:
    Aug 11, 2009
    Messages:
    30
    I tried again with uninstalling the software, reinstalling and got through the set up, it printed the page with the network card info, etc. then when it was to print out a test page I got a pop up with the error of:
    Instgui error, could not start printing

    so...any suggestions???
    Thanks in advance!!
     
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