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Lexmark S505 Printer and Win7 64bit not working

Discussion in 'Hardware' started by Spittis, Sep 3, 2011.

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  1. Spittis

    Spittis Thread Starter

    Sep 3, 2011
    Hello. Hopefully someone here could shed some light on this problem that have been messing with my mind since yesterday when I bought this printer. I have e-mailed Lexmark support but honestly don't expect that much from it.

    So. I have this S505 all in one device. I connect it with USB, NOT Wifi. Note that it works fine when connected with USB in my Laptop, which uses Vista 32bit.

    The software and driver installation seems to go as it should, and windows says the printer is ready to use. When I try to print something (Tried Paint, Wordpad, Mozilla, Notepad...) the document shows up in the printing monitoring window, but nothing happens, it just gets stuck there. If I try to cancel it, it changes status to cancelling, but doesn't go away. I get the error "Communication not available, the printer cannot communicate with the computer". This also happens when I try to update the firmware. Sometimes the firmware installer doesn't even find the printer although it shows up as ready to use in device manager. Here's the weird thing though: I have actually managed to print a few documents at what seems to be random occasions. Then it just stops working again. The printer itself works fine aswell, when copying or printing the test page.

    Here's what I've tried so far:
    - Installing software and drivers from the CD that came with the printer
    - Installing software and drivers downloaded from Lexmark support
    - Not installing anything (all previous lexmark installs deleted before) and just plugging in the printer and let Windows download everything
    - Tested the USB cable in another printer, works fine
    - Tried different USB ports which work with mouse & keyboard
    - Dozens of different combinations of restarting computer and plugging, unplugging the USB and power cables to the printer
    - Updated mobo chipset drivers etc

    I'm going to add this because I struggled with another USB device a couple of weeks ago which I never got to work. Might give someone an idea of what's wrong on my desktop.

    I have a mobile Huawei E367 3G device which also works fine on my laptop, but I was never able to get it to work on my desktop. Same thing here, the computer recognized it and installed software and drivers, but apparently wasn't able to communicate with the device because it never found any network.

    Any pointers, ideas, whatever that could help me solve this is incredibly appreciated, I'm starting to get pretty frustrated.
  2. Spittis

    Spittis Thread Starter

    Sep 3, 2011
    Bumping to first page, havn't got any further in this matter.
  3. Oddba11


    May 12, 2011
    First Name:
    Two thoughts come to mind. The software/drivers aren't installing properly or there is an OS/registry issue. As two devices aren't working, I'd suspect the OS. With that being said, of all the odd issues I've seen with Win7, most have been with the 64bit version.
  4. Spittis

    Spittis Thread Starter

    Sep 3, 2011
    I am also suspecting the OS. I'm going to format and do a fresh install sometimes next week, hopefully it would make things work out.
  5. wolfworx


    Oct 2, 2001
    A client of mine had a similar problem getting his Dell printer (I do not remember the model, but I think Dell brands Lexmark Printers) to work with a newly purchased Dell Computer running Windows 7.

    I assumed it was a driver problem and called Dell tech help They informed me that the printer was old (4 years???) and no driver was available for Windows 7. (n)I politely argued that this was unacceptable considering both new computer and printer were Dell products. Printer ran fine under Win XP. I further argued that an older Epson or HP printer would probably have proper drivers for Windows 7, but the tech stated that there was nothing more that they could do.:mad:

    Ten minutes later I got a call back from another tech at Dell who provided a driver to get the printer working with Win 7.(y)

    Do not give up, purchase a new printer and put a perfectly good printer on the curb for junk pick-up. If the industry wants us to upgrade to windows 7, they should provide drivers for relatively new peripherals.
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