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Lexmark Z54 Won't Print Color

Discussion in 'Hardware' started by maineac60, Apr 8, 2004.

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  1. maineac60

    maineac60 Thread Starter

    Joined:
    Apr 8, 2004
    Messages:
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    :confused: I have two Lexmark Z54 InkJet printers attached to two different computers...bothe computers are running Windows 98SE. One of the printers is less than a month old. The other less than a year. Both printers have new cartridges installed. Almost at the exact same time both printers stopped printing color. Both will print black perfectly...I have tried cleaning the heads and realigning the cartridges but still only get black. Can anyone shed any light on this problem?
     
  2. bowmar

    bowmar

    Joined:
    May 30, 2003
    Messages:
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    If as you say, you have tried the head cleaning process, the question then is... are the cartridges from the same source/batch.
    Really need to try another colour cartridge in the printers to rule out faulty cartridges.
    Next up assuming the new cartridge will not print, is to reinstall the print driver and test again.
     
  3. Lurker1

    Lurker1

    Joined:
    Jan 30, 2001
    Messages:
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    Have you tryed the hardware test and gotten the printer to print out black and color bars? If the colors work ok there then its probably a driver problem.

    Turn off the printer.
    Press down the power and the paper feed buttons at the same time.
    Release the power button.
    Keep pressing the paper feed button until the printer starts to print.
    Turn the printer off after the first page has printed (otherwise it will continue to print).
     
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