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Discussion in 'Windows 7' started by tontoe, Feb 8, 2013.

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  1. tontoe

    tontoe Banned Thread Starter

    Joined:
    May 2, 2012
    Messages:
    12
    My son has the above printer which has been working normally for quite a while now suddenly when he wants to print something he is getting this message coming up 'output file name' how can I get rid of this message so as he can print as before. I have tried system restore as far back as I can go but problem persists. I have looked in devices manager and there is a yellow exclamation mark which I've always interpreted as driver not completely installed I have been online and saved printer driver to my flash drive still wont install. I would appreciate advice. Thanks:D
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
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    First Name:
    Wayne
    what device is this on - ?

    what happens when you try and install

    can we see a screen shot
    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. tontoe

    tontoe Banned Thread Starter

    Joined:
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    Messages:
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    its on the printer when I try and reinstall the printer driver from my flash drive the yellow exclamation mark still remains.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,251
    First Name:
    Wayne
    can we see a screen shot
    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  5. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,637
    hiya.you must have the install disc that came with the printer,why not uninstall the printer and all the other programs that came with it.reboot and install again from the disc.
     
  6. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
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