Limited access wifi, no Internet on wifi

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Lj1993

Thread Starter
Joined
Dec 19, 2010
Messages
5
Hi,

I can not get any internet running through my laptop, I have checked the hosts file, checked proxys, auto obtain ip address, and nothing is working... This is only a new problem, and have used both ways connecting to the Internet within the last week.


Any suggestions?
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
can we have some information

- Who is your ISP (Internet Service Provider)
- Make and Exact model of Router, Modem or router/modem combination
- Are there any other machines working - if so please provide details
- How are the PCs / Laptops connected - full details - cable, wireless

can we see an ipconfig /all

------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
 

Lj1993

Thread Starter
Joined
Dec 19, 2010
Messages
5
can we have some information

- Who is your ISP (Internet Service Provider)

Bigpond


- Make and Exact model of Router, Modem or router/modem combination

Billion modem, ( this can't be it as other computers are on it, and it has worked previously) I will post more details later

- Are there any other machines working - if so please provide details

Yes, iPod touch, xp computer (wifi).

- How are the PCs / Laptops connected - full details - cable, wireless

As above - also. Ethernet works on other laptop.

Ipconfig just says that there is no ip or default gateway there, will also post this again later.
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
connect the pc to the router via cable and then start the PC - keep tapping F8 as it starts and a menu should appear
choose
safemode with networking
see if that connects - if not post back an ipconfig /all while in safe mode
 

Lj1993

Thread Starter
Joined
Dec 19, 2010
Messages
5

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
I cant see any adapters in that ipconfig /all screen shots - strange it would not paste here - normally not a problem

can we see a screen shot of device manager
------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
------------------------------------------------------------------------
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
Well you have the adapters but not listed in the ipconfig /all

would you do a TCP/IP reset -

TCP/IP stack repair options for use with Vista/Windows 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

If you receive the message
The requested operation requires elevation.
The please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


Post back the results here
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------
 

Lj1993

Thread Starter
Joined
Dec 19, 2010
Messages
5
everything just said it would take effect after i restarted...

restarted and still getting limited access...

Any other ideas?
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
so no errors - or access denied ?

lets see the ipconfig /all again - but this time output to a file and then attach the file here
-------------------------------------------------------------
Start> in the search bar in Vista type > CMD to open a DOS window and type:
IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.
and also attach the file here
 
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