Limited connectivity issue

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vinayak86

Thread Starter
Joined
Nov 26, 2012
Messages
34
I m having one laptop with windows vista home basic installed.It is having problem with internet connectivity.It gives limited connectivity.I m able to connect to workgroup I.e.- LAN but not internet conectivity.Check the lan port,punched it again crimped cable. but nothing work. When conecting another laptop to the same port it work fine.But this laptop doesnt work at all.it need to repair connection everytime then i m able to connect to internet. i thouht there shld be problem with OS so formated also with updated drivers. but nothing worked.

Please help
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,468
can we see an ipconfig /all and ping tests - when it works and repeat when it does not work

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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should also work for windows 8
Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

Type the following command
Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

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vinayak86

Thread Starter
Joined
Nov 26, 2012
Messages
34
Thanks for the reply.
But the laptop which is having this problem is with the user and he is on business tour.so i can give u all the IP address details but one thing is sure it get IP (APIPA) somthing like that when it is not connected to network is ( 169.254.255.x.x)
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,468
But the laptop which is having this problem is with the user and he is on business tour
so we will need to continue when you have the PC back , so we can do some tests and see the results

i assume hes not using on a network anywhere
 
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