Limited connectivity problem

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jay44kay

Thread Starter
Joined
Oct 30, 2007
Messages
3
Hello John
I am having exactly the same problem here, can I give you all the information you have asked the previous person to see if you can help me.
Thanks in advance
Julie
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

jay44kay

Thread Starter
Joined
Oct 30, 2007
Messages
3
Hi John

I'm very hopefull that you can help me.I can connect to the Internet using wired LAN but not Wireless.
The laptop, at present, is on the same desk as the router.

I have been in email contact with Thomson (whose router it is) but, unfortunately everything they have suggested I

have already tried numerous times.

I have the following laptop:

Model = HP pavilion DV6500 Notebook PC
O/S = Vista Home Premium 32 bit
Processor = AMD Athlon 64 x 2 Dual-Core TK53 1.70 GHz
RAM = 1983 MB

Broadband provider = Cyta (Cyprus)
Router = Thomson Speedtouch 585 V6
Router has on the bottom the following:

a) SSID Number
B) WEP (Hex) number
c) WPA PSK Number
d) TCM Number
e) serial number
f) Modem Access CODE AND
G) MAC Number

My provider, although the router is wireless, do not provide wireless support.

The settings on the laptop work fine in a friends house using her Thomson Speedtouch (same model & Version)
Also when I do see signal strenght it is 100%

Please note that Wired LAN is fine.

ERROR MESSAGE
Windows cannot connect to SpeedTouchXXXXXX (I then get 2 options)

1) Diagnose the Problem
2) Connect to a different network
If I select 1)'Diagnose the problem' windows comes back with either a) click for information on troubleshooting

wireless signal quality problems (as I said though, signal is always 100% or b) View avaialble wireless networks


Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Here is the information from IPCONFIG

C:\Users\JK>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Home-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-1A-73-72-72-53
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Wired LAN:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-67-6D-53
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a853:aff9:feac:51eb%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.10.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 November 2007 17:57:14
Lease Expires . . . . . . . . . . : 02 November 2007 18:09:27
Default Gateway . . . . . . . . . : 192.168.10.254
DHCP Server . . . . . . . . . . . : 192.168.10.254
DHCPv6 IAID . . . . . . . . . . . : 167779108
DNS Servers . . . . . . . . . . . : 192.168.10.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38a:1cf7:897:3f57:f5fe(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::1cf7:897:3f57:f5fe%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{355B3E9B-3C8D-4F3D-994D-B33BC7EE4
CB7}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.10.1%13(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.10.254
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\JK>

Thank you very much for any help you can give me.

Julie
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,395
The problem is that you cannot connect via wireless? Does your friend's wireless network have the same SSID as yours but different encryption codes?

If that's the problem login to your router and change the SSID to something unique (like, JULIE) and then try to connect via wireless and be sure to type the WPA-PSK passphrase properly (I assume your laptop supports WPA).
 

jay44kay

Thread Starter
Joined
Oct 30, 2007
Messages
3
Yes, Wired LAN is fine.
No, my friends router has a different SSID and different WEP

How can I tell if the laptop supports WPA-PSK (albeit, it works fine on hers).

Julie
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
I suspect that any laptop that came with Vista almost surely supports WPA. I looked up the HP DV6500, and it claims to support WPA, which I would strongly suggest you use.
 
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