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Limited connectivity problem

Discussion in 'Networking' started by jay44kay, Oct 30, 2007.

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  1. jay44kay

    jay44kay Thread Starter

    Joined:
    Oct 30, 2007
    Messages:
    3
    Hello John
    I am having exactly the same problem here, can I give you all the information you have asked the previous person to see if you can help me.
    Thanks in advance
    Julie
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

    I've created a new thread for your issue here.

    Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

    Thanks for your cooperation.
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Make and model of the broadband modem.
    Make and model of the router.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Make/model of your computer.
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

    Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




    On any problem computer, I'd also like to see this:

    Start, Run, CMD to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. jay44kay

    jay44kay Thread Starter

    Joined:
    Oct 30, 2007
    Messages:
    3
    Hi John

    I'm very hopefull that you can help me.I can connect to the Internet using wired LAN but not Wireless.
    The laptop, at present, is on the same desk as the router.

    I have been in email contact with Thomson (whose router it is) but, unfortunately everything they have suggested I

    have already tried numerous times.

    I have the following laptop:

    Model = HP pavilion DV6500 Notebook PC
    O/S = Vista Home Premium 32 bit
    Processor = AMD Athlon 64 x 2 Dual-Core TK53 1.70 GHz
    RAM = 1983 MB

    Broadband provider = Cyta (Cyprus)
    Router = Thomson Speedtouch 585 V6
    Router has on the bottom the following:

    a) SSID Number
    B) WEP (Hex) number
    c) WPA PSK Number
    d) TCM Number
    e) serial number
    f) Modem Access CODE AND
    G) MAC Number

    My provider, although the router is wireless, do not provide wireless support.

    The settings on the laptop work fine in a friends house using her Thomson Speedtouch (same model & Version)
    Also when I do see signal strenght it is 100%

    Please note that Wired LAN is fine.

    ERROR MESSAGE
    Windows cannot connect to SpeedTouchXXXXXX (I then get 2 options)

    1) Diagnose the Problem
    2) Connect to a different network
    If I select 1)'Diagnose the problem' windows comes back with either a) click for information on troubleshooting

    wireless signal quality problems (as I said though, signal is always 100% or b) View avaialble wireless networks


    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    Here is the information from IPCONFIG

    C:\Users\JK>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Home-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-72-72-53
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Wired LAN:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-67-6D-53
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a853:aff9:feac:51eb%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.10.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 01 November 2007 17:57:14
    Lease Expires . . . . . . . . . . : 02 November 2007 18:09:27
    Default Gateway . . . . . . . . . : 192.168.10.254
    DHCP Server . . . . . . . . . . . : 192.168.10.254
    DHCPv6 IAID . . . . . . . . . . . : 167779108
    DNS Servers . . . . . . . . . . . : 192.168.10.254
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38a:1cf7:897:3f57:f5fe(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::1cf7:897:3f57:f5fe%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{355B3E9B-3C8D-4F3D-994D-B33BC7EE4
    CB7}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.10.1%13(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.10.254
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\JK>

    Thank you very much for any help you can give me.

    Julie
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,614
    First Name:
    Terry
    The problem is that you cannot connect via wireless? Does your friend's wireless network have the same SSID as yours but different encryption codes?

    If that's the problem login to your router and change the SSID to something unique (like, JULIE) and then try to connect via wireless and be sure to type the WPA-PSK passphrase properly (I assume your laptop supports WPA).
     
  6. jay44kay

    jay44kay Thread Starter

    Joined:
    Oct 30, 2007
    Messages:
    3
    Yes, Wired LAN is fine.
    No, my friends router has a different SSID and different WEP

    How can I tell if the laptop supports WPA-PSK (albeit, it works fine on hers).

    Julie
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    I suspect that any laptop that came with Vista almost surely supports WPA. I looked up the HP DV6500, and it claims to support WPA, which I would strongly suggest you use.
     
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