Limited internet connection

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cfjohn

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Feb 6, 2013
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My partner has a laptop running Windows 7. A recent Windows update has resulted in no internet connection. Properties of the router show that IP/4 and IP/6 are not connected. How do I resolve this - I am presuming that this is the reason why the wireless internet is not connecting.
 

etaf

Wayne
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Joined
Oct 2, 2003
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65,454
A recent Windows update
do you have Kaspersky security suite on the PC at all

try a restore to before the update

------------------------------------------------------------------------

Restore PC to an Earlier Date & Time

Go Start>>All Programs>>Accessories>>System Tools>>System Restore

  • Click in the radio button Choose a different restore point
  • Click Next
  • put a tick in Show more restore points
  • Pick a Date before this happened
  • Click Next
This should restore the PC to that time & date

you may need to use safemode to do the restore. As the PC starts keep tapping F8 - a menu will appear - choose safemode


windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

windows vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

Windows XP
http://www.howtogeek.com/howto/windows/using-system-restore-in-xp/
------------------------------------------------------------------------
 

cfjohn

Thread Starter
Joined
Feb 6, 2013
Messages
4
Have doen a restore but unfortunatley there was only one restore point and it hasn't resolved the rpoblem
 

etaf

Wayne
Moderator
Joined
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Messages
65,454
do you have Kaspersky security suite on the PC at all
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky, Mcafee , AVG , Webroot etc

lets see the following please

ipconfig /all
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

We would like to see the results from an ipconfig /all - post back the results in a reply here.

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R
For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

then type CMD

then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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cfjohn

Thread Starter
Joined
Feb 6, 2013
Messages
4
The laptop has AVG free installed.

IPconfig is as follows

Host Name .......;Graham-PC
Primary Dns suffix...:
Node Type: .......Hybrid
IP Routing Enabled....NO
WNS Proxy Enabled....:NO
 

etaf

Wayne
Moderator
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Oct 2, 2003
Messages
65,454
there should be a lot more info on the ipconfig /all- is that all it produced ?
 

cfjohn

Thread Starter
Joined
Feb 6, 2013
Messages
4
I typed ipconfig /all > network.txt & network.txt as your instruction said and that's what came up
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
ok - so no network adapters at all then

can we see a device manager screen shot
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Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if the above does not work then

Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager

Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

once you are in device manager then

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
 
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