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Discussion in 'Web & Email' started by Spline, Apr 1, 2010.

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  1. Spline

    Spline Thread Starter

    Joined:
    Feb 20, 2007
    Messages:
    54
    Hey all,

    A friend of mine is having a strange problem that I am not sure is network related or OS related. Since he can boot and is not receiving any errors, will try in this form first.

    Problem:
    Does not have internet access when using either firefox or internet explorer. Does have local network access (can see and share files between machines) and his machine is doing automatic updates for avast antivirus and windows without an issue.
    He is able to ping both local network and internet addresses without packet loss. He does not have an additional firewall installed and has tried turning off windows firewall just to see it it was the problem. Has also replace the network card and it is acting just like the previous card.

    I am thinking this is more OS related, any ideas?

    thanks,
    Spline
     
  2. Nebastion

    Nebastion

    Joined:
    Apr 23, 2009
    Messages:
    548
    Did you Try Re-installing Firefox? Or IE?
     
  3. Spline

    Spline Thread Starter

    Joined:
    Feb 20, 2007
    Messages:
    54
    Yes, and I should mention that firefox did have an issue installing (had to install twice before it took but then updated it self fine) which is leading me to think more of an OS problem.

    Spline
     
  4. Nebastion

    Nebastion

    Joined:
    Apr 23, 2009
    Messages:
    548
    Download Malwarebytes. <<click < link < to < begin < download<<

    Install it, update it, Restart your computer and then do a quick scan with it, and post the log Here.

    Regards
    Neb.
     
  5. Spline

    Spline Thread Starter

    Joined:
    Feb 20, 2007
    Messages:
    54
    Told him to run that (love that tool) but will have him send the log. Said he did run it but not sure if he really did as he was getting confused between Avast and Mal.

    thanks!

    Spline
     
  6. Spline

    Spline Thread Starter

    Joined:
    Feb 20, 2007
    Messages:
    54
    Here is the result of his scan. He didn't say if it helped or not so I had to ask him. We are going back and forth on email so takes awhile, here is the scan anyway.

    Malwarebytes' Anti-Malware 1.45

    www.malwarebytes.org



    Database version: 3930



    Windows 5.1.2600 Service Pack 3

    Internet Explorer 8.0.6001.18702



    4/5/2010 3:37:15 PM

    mbam-log-2010-04-05 (15-37-15).txt



    Scan type: Quick scan

    Objects scanned: 98408

    Time elapsed: 12 minute(s), 56 second(s)



    Memory Processes Infected: 0

    Memory Modules Infected: 0

    Registry Keys Infected: 4

    Registry Values Infected: 1

    Registry Data Items Infected: 0

    Folders Infected: 4

    Files Infected: 4



    Memory Processes Infected:

    (No malicious items detected)



    Memory Modules Infected:

    (No malicious items detected)



    Registry Keys Infected:

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{daed9266-8c28-4c1c-8b58-5c66eff1d302} (Search.Hijacker) -> Quarantined and deleted successfully.

    HKEY_CURRENT_USER\SOFTWARE\TrustedProtection (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    HKEY_LOCAL_MACHINE\SOFTWARE\TrustedProtection (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\Root\LEGACY_FMTR (Rogue.Multiple) -> Quarantined and deleted successfully.



    Registry Values Infected:

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{6ca49fdd-4aeb-4f08-a394-c0a1f82caa16} (Trojan.Zlob) -> Quarantined and deleted successfully.



    Registry Data Items Infected:

    (No malicious items detected)



    Folders Infected:

    C:\Program Files\Common Files\TrustedProtection (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    C:\Program Files\TrustedProtection (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    C:\Program Files\TrustedProtection\Graphics (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    C:\Documents and Settings\All Users\Start Menu\Programs\TrustedProtection (Rogue.TrustedProtection) -> Quarantined and deleted successfully.



    Files Infected:

    C:\Program Files\TrustedProtection\Graphics\cross.gif (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    C:\Program Files\TrustedProtection\Graphics\ga6p.gif (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    C:\Documents and Settings\All Users\Start Menu\Programs\TrustedProtection\Contact Customer Support.lnk (Rogue.TrustedProtection) -> Quarantined and deleted successfully.

    C:\Documents and Settings\All Users\Start Menu\Programs\TrustedProtection\TrustedProtection.lnk (Rogue.TrustedProtection) -> Quarantined and deleted successfully.
     
  7. Spline

    Spline Thread Starter

    Joined:
    Feb 20, 2007
    Messages:
    54
    little more info, when he clicks "diagnose Connection Problems" he gets the following:

    info
    HTTP: Successfully connected to www.microsoft.com.

    info
    HTTPS: Successfully connected to www.microsoft.com.

    info
    FTP (Passive): Successfully connected to ftp.microsoft.com.

    Just still gets the "cannot display page" error when trying to navigate to any website.
     
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