Lines on start up screen and won’t boot

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Diruss2

Thread Starter
Joined
Sep 10, 2018
Messages
2
Had left my system on
Came home to the computer not on and didn’t want to start
Got it to start and this screen showed up
Won’t start
Keeps restarting
I can not restore! I have important documents on there
What can I do?
Thank you
 

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elitetechsvc

Aaron
Joined
Mar 29, 2018
Messages
74
Please let us know exactly what 'computer' this is.

But the first thing I'd do it have the hard drive removed and everything pulled off you need. Then it can be diagnosed from there.
 

Diruss2

Thread Starter
Joined
Sep 10, 2018
Messages
2
It is a Mac all in one
Not sure more than that and I can’t take it apart
 

elitetechsvc

Aaron
Joined
Mar 29, 2018
Messages
74
I saw it was an iMac, but the year would help, as some had video card problems which would explain it.

But, there is a possibility that the HD also has an issue, and if that's the case the more you turn it on trying to get it to boot the more damage you're doing. The only way to be sure that your stuff you need it safe is to have it backed up and on an iMac that won't boot it has to come apart to remove the drive.

You can try Safe Mode, but it might not work, if it does backup your stuff before you do anything else. To enter turn off the computer, turn it on and IMMEDIATELY hold the 'shift' key....keep it pressed until you see the login screen.

Try that and update.
 
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