1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Linksys router prob. please help

Discussion in 'Networking' started by TaiLova, Oct 9, 2008.

Thread Status:
Not open for further replies.
Advertisement
  1. TaiLova

    TaiLova Thread Starter

    Joined:
    Jul 31, 2008
    Messages:
    18
    Hey guys, I have a linksys wrt54g router that when I plug it into the modem, the internet light lights up but when I hardwire my laptop to the router, I have no internet. I've read many of the posts and have tried restoring the router to factory defaults, change the ip of the router but have not been able to solve this issue. I'm beginning to think that the router may be bad but I don't want to out and buy a new until I know for sure. Can you please help me? Thanks.
     
  2. TheOnlyGonzo

    TheOnlyGonzo

    Joined:
    Apr 3, 2007
    Messages:
    202
    Have you also powered all devices down and restarted them in this order.
    Modem>Router>computer

    Also have you gone thru the configuration wizard on the router. This will setup the router for DHCP (if you want it) and also allow you to configure the firewall and the wireless.
     
  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    What is the make/model of the modem?


    Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. TaiLova

    TaiLova Thread Starter

    Joined:
    Jul 31, 2008
    Messages:
    18
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Tai>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Leetx2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-AC-3D-FD
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.100
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Thursday, October 09, 2008 4:47:09 P
    M
    Lease Expires . . . . . . . . . . : Friday, October 10, 2008 4:47:09 PM
    Ethernet adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-A5-8A-EA
    C:\Documents and Settings\Tai>



    bascially just grabbing router ip.
     
  5. TaiLova

    TaiLova Thread Starter

    Joined:
    Jul 31, 2008
    Messages:
    18
    this is what i get when i connect to the modem. (don't know if it helps)

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Tai>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Leetx2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.mn.comcast.net.
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-AC-3D-FD
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 24.118.49.20
    Subnet Mask . . . . . . . . . . . : 255.255.254.0
    Default Gateway . . . . . . . . . : 24.118.48.1
    DHCP Server . . . . . . . . . . . : 68.87.77.10
    DNS Servers . . . . . . . . . . . : 68.87.77.130
    68.87.72.130
    68.87.75.194
    Lease Obtained. . . . . . . . . . : Thursday, October 09, 2008 4:53:18 P
    M
    Lease Expires . . . . . . . . . . : Monday, October 13, 2008 12:11:30 AM

    Ethernet adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-A5-8A-EA
    C:\Documents and Settings\Tai>
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Did you follow the procedure exactly?

    After following the procedure exactly, please do this.

    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  7. TaiLova

    TaiLova Thread Starter

    Joined:
    Jul 31, 2008
    Messages:
    18
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.
    C:\Documents and Settings\Tai>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Leetx2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
    Physical Address. . . . . . . . . : 00-1B-24-AC-3D-FD
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.100
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Thursday, October 09, 2008 5:29:52 P
    M
    Lease Expires . . . . . . . . . . : Friday, October 10, 2008 5:29:52 PM
    Ethernet adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-1A-73-A5-8A-EA
    C:\Documents and Settings\Tai>ping 192.168.1.100
    Pinging 192.168.1.100 with 32 bytes of data:
    Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
    Ping statistics for 192.168.1.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    C:\Documents and Settings\Tai>ping 192.168.1.1
    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms
    C:\Documents and Settings\Tai>ping 206.190.60.37
    Pinging 206.190.60.37 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
    C:\Documents and Settings\Tai>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    C:\Documents and Settings\Tai>Microsoft Windows XP [Version 5.1.2600]
    'Microsoft' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>(C) Copyright 1985-2001 Microsoft Corp.
    Copyright was unexpected at this time.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai>C:\Documents and Settings\Tai>ipconfig /release
    'C:\Documents' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai>Windows IP Configuration
    'Windows' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai>No operation can be performed on Wireless Network
    Connection while it has its me
    'No' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>dia disconnected.
    'dia' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai>Ethernet adapter Local Area Connection:
    'Ethernet' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai> Connection-specific DNS Suffix . :
    'Connection-specific' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai> IP Address. . . . . . . . . . . . : 0.0.0.
    0
    'IP' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai> Subnet Mask . . . . . . . . . . . : 0.0.0.
    0
    'Subnet' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai> Default Gateway . . . . . . . . . :
    'Default' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai>Ethernet adapter Wireless Network Connection:
    'Ethernet' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai> Media State . . . . . . . . . . . : Media
    disconnected
    'Media' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
    C:\Documents and Settings\Tai>C:\Documents and Settings\Tai>ipconfig /renew
    'C:\Documents' is not recognized as an internal or external command,
    operable program or batch file.
    C:\Documents and Settings\Tai>
     
  8. TaiLova

    TaiLova Thread Starter

    Joined:
    Jul 31, 2008
    Messages:
    18
    after resetting the router, still no dice
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Well, the cable or the WAN port on the router appears to be bad.
     
  10. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/757669

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice