Live Messenger 2011 Taking Up Excessive CPU Cycles

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-Fabez-

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I've recently upgraded to Windows Live Messenger 2011 and I like the software, however the software will intermittently take up 50% of my CPU cycles and over 100-200Mb of memory, making it frustratingly slow to use. After looking through pages of Google results & the forums for the software itself, nothing has worked. If anyone has any idea on how to fix this problem, it would be greatly appreciated, thanks -Fabez-.
 

flavallee

Frank
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If you're video chatting and/or voice chatting with it, it's going to use a good chunk of system resources.

What's the processor type and speed, the amount of RAM, and the amount of video memory in that computer?

Go to Start - Run - MSCONFIG - OK - Startup(tab). How many entries are checked?

Go to Start - Run - SERVICES.MSC - OK. How many entries are started and on automatic?

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-Fabez-

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Thanks for the response flavellee. I am not voice chatting with it, just using plain text. My processor is a dual core at 2.1GhZ and I have 3Gb of memory, although I think 1Gb of I have allocated as graphics memory. My startup tab only has my anti-virus software, but my services list is huge. Around half of them are stopped at the moment, and hiding all of the Microsoft services leaves six. The only thing I've noticed is that the flash ad at the bottom seems to go slow, could it be that ?
 

flavallee

Frank
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I'm still using Windows Live Messenger 2009 in both of my Windows 7 computers, so I'm not aware of what problems there may be with the 2011 version.

Hopefully, you haven't disabled a bunch of services.

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-Fabez-

Thread Starter
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I upgraded to Windows Live Messenger 2011 because I like it, the only think stopping me from using it to its full extent is this problem. I haven't disabled any services, I know that has the potential to create an entirely new problem. Do you have any ideas as to how I could pin down what's taking up the cycle ? Should I check the wait chain for the main process?
 

flavallee

Frank
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Without using and being familiar with WLM 2011 myself, I really don't know what else to tell you. :eek:

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-Fabez-

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Thank you for the help though. Do you think it could be a problem with my other software, rather than Messenger ?
 

flavallee

Frank
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Thank you for the help though. Do you think it could be a problem with my other software, rather than Messenger ?
The only way to find out is to see a HijackThis log and see what's auto-loading and running in the background.

Go here and click the green icon to download and save HiJackThis 2.0.4.

After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and then click "Do a system scan and save a log file".

When the scan is finished in less than 30 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the entire log file here.


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-Fabez-

Thread Starter
Joined
Jul 28, 2008
Messages
1,899
Sorry for the delayed reply, the log is below:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:37:16, on 13/01/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{5AA541AA-CBCF-4B9F-817D-8CBF64954004}: NameServer = 192.168.1.254
O17 - HKLM\System\CS1\Services\Tcpip\..\{5AA541AA-CBCF-4B9F-817D-8CBF64954004}: NameServer = 192.168.1.254
O17 - HKLM\System\CS2\Services\Tcpip\..\{5AA541AA-CBCF-4B9F-817D-8CBF64954004}: NameServer = 192.168.1.254
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Sandboxie Service (SbieSvc) - SANDBOXIE L.T.D - C:\Program Files\Sandboxie\SbieSvc.exe

--
End of file - 6004 bytes
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,260
Your startup list can't look any better. All you have auto-loading is your antivirus program. (y)

If "startup type" in these services are set on Automatic, change them to Manual.

FLEXnet Licensing Service

Google Update Service (gupdate) (gupdate)


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I don't use download managers myself, so I don't know if that's having any affect in your computer.

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-Fabez-

Thread Starter
Joined
Jul 28, 2008
Messages
1,899
Thanks :) I have changed them to manual, and stopped them for now. I think I've narrowed the problem down as well, when the resource usage climbs, the flash advert at the bottom seems to have frozen. However if I change the style of the window it sometimes unfreezes, causing the usage to go down, sometimes not. This seems unusual as my Flash player is fully updated and does not cause the same problems in my browsers.
 
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