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liveupdate isn't working and w32.alcra.b virus

Discussion in 'Virus & Other Malware Removal' started by sickboy2774, Jul 28, 2006.

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  1. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    my norton liveupdate won't update and now i have the w32.alcra.b virus and i can't get rid of it or update my norton antivirus. now my pc is running extremely slow. please help, here is my hijackthis:
    Logfile of HijackThis v1.99.1
    Scan saved at 10:59:32 AM, on 7/28/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\oodag.exe
    C:\WINDOWS\system32\RioMSC.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\UAService7.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\AOL\1107331793\ee\AOLSoftware.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\America Online 9.0e\waol.exe
    F:\Geek Squad\Spyrem\hijackthis.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Symantec\LiveUpdate\AUpdate.exe
    C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://www.dell4me.com/myway
    R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-

    D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-

    784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0

    \ActiveX\AcroIEHelper.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9}

    - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-

    298DDF1699E1} - C:\Program Files\Common Files\Symantec

    Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-

    CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -

    C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} -

    C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-

    A37C9A5676A7} - C:\Program Files\Common Files\Symantec

    Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}

    - C:\Program Files\Norton Internet Security\Norton

    AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -

    c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1

    \SNDMon.exe" /Consumer
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

    Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] "C:\Program Files\Norton Internet

    Security\UrlLstCk.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy

    Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

    Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common

    Files\AOL\1107331793\ee\AOLSoftware.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32

    \NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32

    \NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch

    Jukebox\mm_tray.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

    Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"

    /background
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online

    9.0e\AOL.EXE" -b
    O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM

    Toolbar\AIMBar.dll/aimsearch.htm
    O8 - Extra context menu item: &AOL Toolbar Search - c:\program

    files\aol\aol toolbar 2.0\resources\en-US\local\search.html
    O8 - Extra context menu item: &Google Search - res://c:\program

    files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word -

    res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program

    files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page -

    res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program

    files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English -

    res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program

    Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program

    Files\Yahoo!\Common/ycsrch.htm
    O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo

    Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
    O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue)

    - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script

    Runner Class) - https://www-

    secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) -

    http://download.zonelabs.com/bin/promotions/spywaredetector/ICSScanner3

    7710.cab
    O16 - DPF: {BE833F39-1E0C-468C-BA70-25AAEE55775E} (System Requirements

    Lab) - http://www.systemrequirementslab.com/sysreqlab.cab
    O16 - DPF: {E302F157-A890-4B6F-A421-839D25055D6D} (NLSysInfo Control) -

    http://www.novalogic.com/pub/NLSysInfo.ocx
    O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0}

    (moDiagCollectionActiveX Object) -

    http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollec

    tionControl.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online -

    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America

    Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0

    \aoltsmon.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown

    owner - C:\Program Files\Common Files\AOL\AOL Spyware

    Protection\\aolserv.exe (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation -

    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation

    - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation

    - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec

    Corporation - C:\Program Files\Common Files\Symantec

    Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec

    Corporation - C:\Program Files\Common Files\Symantec

    Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner -

    C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32

    \IDriverT.exe (file missing)
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program

    Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -

    C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service

    (LightScribeService) - Hewlett-Packard Company - C:\Program

    Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1

    \Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) -

    Symantec Corporation - C:\Program Files\Norton Internet Security\Norton

    AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA

    Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32

    \oodag.exe
    O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North

    America, Inc. - C:\WINDOWS\system32\RioMSC.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton

    Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec

    Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec

    Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -

    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program

    Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony

    DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) -

    America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) -

    Webroot Software, Inc. - C:\Program Files\Webroot\Spy

    Sweeper\SpySweeper.exe
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    The Hijack This log is hard to read.
    Please rescan with Hijack This.
    When the log opens in Notepad, go to Format and select Wordwrap.
    Then copy and paste the log here.

    What location is the virus found?
     
  3. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    Logfile of HijackThis v1.99.1
    Scan saved at 2:04:00 PM, on 7/28/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\oodag.exe
    C:\WINDOWS\system32\RioMSC.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\UAService7.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\AOL\1107331793\ee\AOLSoftware.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\America Online 9.0e\waol.exe
    C:\Program Files\America Online 9.0e\shellmon.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    F:\Geek Squad\Spyrem\hijackthis.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
    R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] "C:\Program Files\Norton Internet Security\UrlLstCk.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1107331793\ee\AOLSoftware.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0e\AOL.EXE" -b
    O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
    O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
    O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/ICSScanner37710.cab
    O16 - DPF: {BE833F39-1E0C-468C-BA70-25AAEE55775E} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab.cab
    O16 - DPF: {E302F157-A890-4B6F-A421-839D25055D6D} (NLSysInfo Control) - http://www.novalogic.com/pub/NLSysInfo.ocx
    O16 - DPF: {FA945BB6-9D37-43FC-9B2A-AF09F56CBBF0} (moDiagCollectionActiveX Object) - http://www.musicmatch.com/form/support/tech/diagnostics/cabs/DiagCollectionControl.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe (file missing)
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
    O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

    the virus alert states that it is in my C:\WINDOWS\TEMP
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    * Click here to download ATF Cleaner by Atribune and save it to your desktop.
    • Double-click ATF-Cleaner.exe to run the program.
    • Under Main choose: Select All
    • Click the Empty Selected button.
      • If you use Firefox:
        • Click Firefox at the top and choose: Select All
        • Click the Empty Selected button.
        • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
      • If you use Opera:
        • Click Opera at the top and choose: Select All
        • Click the Empty Selected button.



          [*]NOTE:
          If you would like to keep your saved passwords, please click No at the prompt.
    • Click Exit on the Main menu to close the program.
    __________________________________________________________________________

    Click here for info on how to boot to safe mode if you don't already know how.

    Reboot into Safe Mode.

    Navigate to the C:\Windows\Temp folder.
    Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Go to Start > Run and type %temp% in the Run box.
    The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    It's normal if some files don't delete!

    Finally go to Control Panel > Internet Options.
    On the General tab under "Temporary Internet Files" Click "Delete Files".
    Put a check by "Delete Offline Content" and click OK.
    Click on the Programs tab then click the "Reset Web Settings" button.
    Click Apply then OK.

    Empty the Recycle Bin.

    Reboot, post a new Hijack This log.
     
  5. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    Logfile of HijackThis v1.99.1
    Scan saved at 5:39:14 PM, on 7/28/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\oodag.exe
    C:\WINDOWS\system32\RioMSC.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\UAService7.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\AOL\1107331793\ee\AOLSoftware.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\America Online 9.0e\waol.exe
    C:\Program Files\America Online 9.0e\shellmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    F:\Geek Squad\Spyrem\hijackthis.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] "C:\Program Files\Norton Internet Security\UrlLstCk.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1107331793\ee\AOLSoftware.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0e\AOL.EXE" -b
    O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
    O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
    O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {E302F157-A890-4B6F-A421-839D25055D6D} (NLSysInfo Control) - http://www.novalogic.com/pub/NLSysInfo.ocx
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe (file missing)
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
    O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Are you still having problems?
     
  7. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    yes, my computer is still running slow and the virus alert is still popping up and won't go away. is there something else i can do?
     
  8. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Please give the full file path of the virus detected.
     
  9. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    the path is C:\WINDOWS\TEMP\TMP102.TMP
    the number changes and it sometimes says that the file has either been deleted or could not be removed. i'm not sure if i'm explaining it correctly, if not let me know and i'll try another way.
     
  10. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Download the trial version of Ewido Anti-spyware from HERE and save that file to your desktop. When the trial period expires, it becomes freeware with reduced functions but still worth keeping.


    • Once you have downloaded Ewido Anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
    • Once the setup is complete you will need run Ewido and update the definition files.
    • On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
    • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
    • Once in the Settings screen click on "Recommended actions" and then select "Quarantine"
    • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"

    Close Ewido Anti-Spyware, DO NOT run a scan yet. We will do that later in Safe Mode.


    • Reboot your computer into Safe Mode now. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight Safe Mode then hit enter.
      IMPORTANT: Do not open any other windows or programs while Ewido is scanning as it may interfere with the scanning process:
    • Launch Ewido Anti-spyware by double-clicking the icon on your desktop.
    • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
    • Ewido will now begin the scanning process. Be patient this may take a little time.
      Once the scan is complete do the following:
    • If you have any infections you will prompted, then select "Apply all actions"
    • Next select the "Reports" icon at the top.
    • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
    • Close Ewido and reboot your system back into Normal Mode.


    Run ActiveScan online virus scan: here

    When the scan is finished, save the results from the scan!


    Come back here and post a new Hijack This log along with the logs from the Ewido and Panda scans.
     
  11. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    sorry for the delay with my post, but pandascan kept freezing up during the sweep and it wasn't until today that i was able to finally get a scan result. anyway, here are the results.
    ---------------------------------------------------------
    ewido anti-spyware - Scan Report
    ---------------------------------------------------------

    + Created at: 5:38:12 PM 7/29/2006

    + Scan result:



    HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{827DC836-DD9F-4A68-A602-5812EB50A834} -> Adware.Virtumonde : Cleaned with backup (quarantined).
    HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{827DC836-DD9F-4A68-A602-5812EB50A834} -> Adware.Virtumonde : Cleaned with backup (quarantined).
    G:\Incomplete\T-336060-_serial_ hentaii3d 05.zip/install.exe -> Hijacker.Agent.hi : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][1].txt -> TrackingCookie.Adbrite : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][1].txt -> TrackingCookie.Adbrite : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][1].txt -> TrackingCookie.Bridgetrack : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][1].txt -> TrackingCookie.Euroclick : Cleaned with backup (quarantined).
    C:\Documents and Settings\Guest\Cookies\[email protected][1].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
    C:\Documents and Settings\Guest\Cookies\[email protected][2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][1].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][1].txt -> TrackingCookie.Masterstats : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][2].txt -> TrackingCookie.Sexcounter : Cleaned with backup (quarantined).
    C:\Documents and Settings\Michael\Cookies\[email protected][1].txt -> TrackingCookie.Trafic : Cleaned with backup (quarantined).
    C:\Documents and Settings\Rich\Cookies\[email protected][1].txt -> TrackingCookie.Valueclick : Cleaned with backup (quarantined).
    C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine\Portal\5A4A481F.TMP -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine\Portal\79731AF9.TMP -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmp1276.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpB5D.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpBAA.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpBB9.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpBBB.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpC80.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpC83.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpC87.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpC8A.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpCD6.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpE81.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpEA8.tmp -> Worm.VB.an : Cleaned with backup (quarantined).
    C:\WINDOWS\TEMP\tmpEB0.tmp -> Worm.VB.an : Cleaned with backup (quarantined).


    ::Report end


    Incident Status Location

    Spyware:spyware/whazit Not disinfected c:\windows\system32\fiz1
    Adware:adware/comet Not disinfected c:\windows\inf\dm.inf
    Potentially unwanted tool:application/myway Not disinfected hkey_classes_root\clsid\{66FC8717-EFA7-4546-8C4A-E224F3A80C76}
    Potentially unwanted tool:application/altnet Not disinfected hkey_local_machine\software\microsoft\windows\currentversion\app management\arpcache\AltnetDM
    Spyware:spyware/virtumonde Not disinfected Windows Registry
    Potentially unwanted tool:application/mywebsearch Not disinfected HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\{07B18EA9-A523-4961-B6BB-170DE4475CCA}
    Spyware:Cookie/Adserver Not disinfected C:\Documents and Settings\John\Cookies\[email protected][2].txt
    Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\John\Cookies\[email protected][1].txt
    Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\John\Cookies\[email protected][1].txt
    Spyware:Cookie/Hitbox Not disinfected C:\Documents and Settings\John\Cookies\[email protected][2].txt
    Spyware:Cookie/Hitbox Not disinfected C:\Documents and Settings\John\Cookies\[email protected][2].txt Logfile of HijackThis v1.99.1
    Scan saved at 4:39:04 PM, on 8/12/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    F:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    F:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    F:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\ewido anti-spyware 4.0\guard.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\oodag.exe
    C:\WINDOWS\system32\RioMSC.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\UAService7.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Common Files\AOL\1107331793\ee\aolsoftware.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\America Online 9.0e\waol.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\MMDiag.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mim.exe
    C:\WINDOWS\system32\PdeSrv2.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    F:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] "C:\Program Files\Norton Internet Security\UrlLstCk.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
    O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0e\AOL.EXE" -b
    O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
    O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
    O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - F:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: O&O Defrag - O&O Software GmbH - C:\WINDOWS\system32\oodag.exe
    O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

    the alert seems to have gone away, but now my c: hard drive seems to be full and then it isn't, could this be from the virus?
     
  12. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Please download the Killbox by Option^Explicit.

    Note: In the event you already have Killbox, this is a new version that I need you to download.
    • Save it to your desktop.
    • Please double-click Killbox.exe to run it.
    • Select:
      • Delete on Reboot
      • then Click on the All Files button.
    • Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):


      c:\windows\system32\fiz1
      c:\windows\inf\dm.inf


    • Return to Killbox, go to the File menu, and choose Paste from Clipboard.
    • Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let me know if you receive this message!).

    If your computer does not restart automatically, please restart it manually.

    If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click here to download and run missingfilesetup.exe. Then try Killbox again.
     
  13. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    okay, i did what you said.
    i did not receive a PendingFileRenameOperations prompt.
    what do i need to do next?
     
  14. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
    Mar 3, 2004
    Messages:
    84,315
    Are you still having problems?
     
  15. sickboy2774

    sickboy2774 Thread Starter

    Joined:
    Oct 20, 2005
    Messages:
    29
    everything was working fine, but now the norton virus alert is back saying that i have the w32.alcra.b virus and my computer is running slow again. is this virus hard to get rid of?
     
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