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loading hpscanjet 2300C scanner

Discussion in 'Hardware' started by Foxey, Jan 26, 2003.

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  1. Foxey

    Foxey Thread Starter

    Joined:
    Apr 19, 2001
    Messages:
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    Have tried to install hp 2300C scanner and everything will look okay untill I try to use and then get error message "Error occured communicating with scanning device. Icon shows up on my desktop and in My Computer under scanners. This is a USB hook-up. Any simple suggestions, I'm new at this so need something easy. Thanks
     
  2. Davey7549

    Davey7549

    Joined:
    Feb 28, 2001
    Messages:
    11,584
    Foxey
    The best way to proceed with scanner usb connection problems is to work through HP's USB setup troubleshooter at this Link

    Let us know if we can help with any questions that may arise while working through their suggestions.

    Dave
     
  3. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
    12,661
    First Name:
    Jay
    If you are using WinXP there is a patch/update at the HP website for this scanner. It will otherwise not work under XP. You have to install this before connecting the scanner. If you have already connected the scanner, just uninstall the software, then turn the computer of and disconnect the scanner. THen install the software and the patch/update before connecting the scanner.
     
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