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Loading to a black screen, but not in safe mode

Discussion in 'Windows Vista' started by Z0mb13Phrog, Apr 10, 2016.

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  1. Z0mb13Phrog

    Z0mb13Phrog Thread Starter

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    So I'm basically computer illiterate and I'm not sure where exactly this should go because it might not be a Vista issue but (lots of rambling short) I could use some help.

    My eight year old laptop is still running Vista, and recently started having this issue. After going through all the normal boot up screens and sequences, but after the login screen it opens on a black screen, but my cursor is still active. There's nothing to click on, but ctrl alt del works, and when I start the task manager it works, but shows nothing is on. However, when I boot up in safe mode everything is there. All my icons and background and stuff.

    Any assistance is greatly appreciated, even if it's just telling me where this should actually go.
     
  2. kenbok51

    kenbok51

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    Have you tried "last known good configuration" from the safe mode boot screen?
     
  3. Z0mb13Phrog

    Z0mb13Phrog Thread Starter

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    I have now. No results.
     
  4. kenbok51

    kenbok51

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    The next thing I would try is to go into the bios and check to see if the graphics is set correctly (or just check "default settings" and restart). You can also try going into safe mode and run a system restore to an earlier time. But since you can get into safe mode but not regular windows I suspect graphics issues. In safe mode graphics is loaded as generic 480x640 resolution, but for the main windows GUI the drivers would be loaded for the laptops default resolution. If your graphics drivers became corrupted or if the laptops graphics chip has failed or the actual graphics card inside the laptop is loose or oxidized you can have issues. Not all laptops have a graphics card, many have on-board graphics. There are some that have on-board graphics from the manufacturer but do have a slot for upgrading. If there is a place you can go to have it checked out that may be your only option other than purchasing a new one.
     
  5. Z0mb13Phrog

    Z0mb13Phrog Thread Starter

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    So, trying to open my graphics card control panel, and it won't because it says there's no driver. That's probably the problem, right? Also, what can I do about that from safe mode?
     
  6. kenbok51

    kenbok51

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    You can not open your graphics card control panel from safe mode because safe mode only installs generic graphics drivers (640x480) not the main higher resolution drivers that load when you start windows. If your laptop has a factory reset hidden partition you can use that but be warned you will lose all the data on the hard drive and there is no guarantee it will fix anything if there is something wrong with the motherboard or graphics chip. Did you check your bios for which graphics driver loads by default? Even in safe mode you can install (re-install) graphics drivers but they will not be active until Windows starts up. In safe mode look in Device Manager for any yellow ! marks indicating Graphics or System issues.
     
  7. Z0mb13Phrog

    Z0mb13Phrog Thread Starter

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    How do I check the bios?
     
  8. kenbok51

    kenbok51

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    Usually there is a notice at the bottom of the screen during initial boot that tells you what key to press to enter the bios. For most PC's that would be the DEL key but not all are the same some use F keys. Once in the bios look through each tab using the arrow keys to move up and down, left and right and hit enter to view the settings. If you want to keep the settings as is, hit the ESC key to go back to the choices section. Advanced Settings is probably where you want to look for graphics boot settings. If the PC has both on-board video as well as a graphics card there should be a choice to select which to use. If your card is bad and is set to PCI-e first then try setting to onboard graphics if the mobo has it, shut down and move the video cable to the motherboard DVI connector (or VGA blue 15pin in some cases).
     
  9. Z0mb13Phrog

    Z0mb13Phrog Thread Starter

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    Found the bios, but there were no graphics boot options that I could see.
     
  10. lunarlander

    lunarlander

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    Try this: open a command prompt with right click run as admin. Then type in "sfc /scannow" and let it run. See if it finds anything.
     
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