Local access only for ipod, nook, roku, laptop

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davemcmahon

Thread Starter
Joined
Dec 9, 2011
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1
Hi,

Our wireless connection suddenly switched from local and internet access to local access only last night. We can not get internet access on our iPod 4, Nook color, Roku (netflix or pandora), or HP laptop. Our service provider is Cablevision - optimum online. A few different times last night the internet access returned for about 30 seconds, and we could quickly access an internet site, but then it would stop working again. This morning, same thing.

I tried rebooting the router and the modem, but that didn't seem to help. All of the lights on the modem and router are on and appear to be lit as normal. The local connection strength is excellent. Just no internet connection. Since it is happening on all of our devices, I assume it is an issue with the modem, router, or service we are getting from Cablevision? Any thoughts on what I can do or which of these three is most likely to be causing the problem? Do I need to have Cablevision repair come to the house or does the modem or router likely need to be replaced? Thanks for any help.
 
Joined
Feb 9, 2008
Messages
1,862
Make/model of modem?
Make/model of router if separate?

Are these both wired and wireless connections?
If just wireless, does a wired connection to the router work? (works = wireless radio or settings on the router)
Have you tried connecting the computer directly to the modem? (works = router problem, doesn't work = modem / ISP problem)
 

etaf

Wayne
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Joined
Oct 2, 2003
Messages
65,486
have you checked with the ISP - if they have an issue in your area
 
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