1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

local and internet but no internet access

Discussion in 'Networking' started by metzzz03, Jan 8, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    i bought a new DIR-600 router

    I have been using this just for a week or 2

    but recently, this past 3 days, i can't seem get an internet access even if the network icon in the system tray indicates that my access is Local and Internet ready.
    my temporary solution in solving this is by putting my router to its factory settings and re-install again.
    i have been using this temporary solution for almost 3 times already; 1 per day.

    any solution or ideas?

    if you need more information just to help, i'll post it right a way,
    but pls help me, i'm not that computer literate.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    have a look and see if the router has the latest firmware - you can get the firmware from here
    http://www.dlink.com/DIR-600

    post back the following ipconfig /all and ping tests when its working and repeat ALL the tests when it fails

    are you using the wireless at all if so - lets see an xirrus screen shot , also if you can connect by cable and see if that disconnects as well


    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {run Xirrus Wi-Fi Inspector} Download and install
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/library/wifitools.php
    Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
    Then run and install the program
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  3. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    thank you for your reply,
    i'll post the info if the problem occurs again...

    i already fixed it by using my method of reinstalling

    btw thanks for the step by step procedures there.
    it is a very newbie friendly instructions
     
  4. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Marc>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Marc-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain.name

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-86-A6-44
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, January 09, 2011 11:50:03 AM
    Lease Expires . . . . . . . . . . : Monday, January 10, 2011 6:09:07 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit Ether
    net Controller
    Physical Address. . . . . . . . . : 00-1D-BA-F5-34-73
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : isatap.domain.name
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c08:37df:87e3:7f6f(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2c08:37df:87e3:7f6f%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Marc>
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    your welcome
    if it is now all resolved -

    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
     
  6. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    oh yea, i have a question,

    is there a chance that my problem only occurs in my laptop?
    because there is still another laptop here, which is my dad's, but isn't been used lately because of his work.

    if my problem rises again, i'll try using my dad's laptop if the connection is fine there.
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    you are using DHCP - which means the router is giving the IP address - so if its the same on your dads laptop should not be an issue

    switch it on and connect and post an ipconfig /all here from your dads laptop - make sure you have permission to do that - and also label here so we know which is which

    Yes
    The ping tests will help us a lot with identification of issue - so do ALL those tests while its working OK as a reference and then repeat when disconnects
     
  8. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    it is fixed for now,

    like i said earlier, the problem occurs daily.
    so i guess, my temporary solution is just temporary, because re-installing it takes time. and I think, it is not ideal in always reinstalling the device.
     
  9. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    Ping test

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Marc>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms

    C:\Users\Marc>ping google.com

    Pinging google.com [74.125.71.106] with 32 bytes of data:
    Reply from 74.125.71.106: bytes=32 time=53ms TTL=55
    Reply from 74.125.71.106: bytes=32 time=53ms TTL=55
    Reply from 74.125.71.106: bytes=32 time=53ms TTL=55
    Reply from 74.125.71.106: bytes=32 time=52ms TTL=55

    Ping statistics for 74.125.71.106:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 52ms, Maximum = 53ms, Average = 52ms

    C:\Users\Marc>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Reply from 209.183.226.152: bytes=32 time=292ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=292ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=292ms TTL=48
    Reply from 209.183.226.152: bytes=32 time=292ms TTL=48

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 292ms, Maximum = 292ms, Average = 292ms

    C:\Users\Marc>
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    so not resolved - we are here 24/7 so no rush to close - just post all the three ping tests
    and then when it disconnects
    post the ipconfig /all and all three PING tests

    it maybe wireless interference - so lets see the xirrus screen shot
     
  11. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    here's the xirrus screenshots u asked
     

    Attached Files:

  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    lets see all the tests again when it disconnects - you may need to paste into something like notepad and save until you get reconnected to post back here
     
  13. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    Ip config test

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Marc>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Marc-VAIO
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain.name

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-86-A6-44
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, January 15, 2011 9:36:27 AM
    Lease Expires . . . . . . . . . . : Sunday, January 16, 2011 9:36:27 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit Ether
    net Controller
    Physical Address. . . . . . . . . : 00-1D-BA-F5-34-73
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain.name
    Description . . . . . . . . . . . : isatap.domain.name
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2478:37df:2180:41b8(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2478:37df:2180:41b8%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Marc>

    -------------------------------------------------------------------------------------------

    3 Ping Tests

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Marc>Ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
    Request timed out.

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms

    C:\Users\Marc>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\Marc>ping 209.183.226.152

    Pinging 209.183.226.152 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 209.183.226.152: bytes=32 time=463ms TTL=48

    Ping statistics for 209.183.226.152:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 463ms, Maximum = 463ms, Average = 463ms
     

    Attached Files:

  14. metzzz03

    metzzz03 Thread Starter

    Joined:
    Apr 18, 2010
    Messages:
    11
    it happened again...

    im using ethernet cable now to connect to the internet.
     
  15. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    Does it disconnect if using cable ?
    do you have other devices connected and do they disconnect as well ?

    A few things to try - remove the wireless security and run like that for a while and see if disconnects
    the ping results did show an intermittent connection

    did you update the router firmware link posted

    whats the make and mode of the PC - would be worth updating the wireless driver
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/973524

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice