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Local area connection doesnt work!!

Discussion in 'Networking' started by rashid19961, Aug 18, 2015.

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  1. rashid19961

    rashid19961 Thread Starter

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    I have this problem which when i plug in the ethernet cable to my ethernet port it doesnt get connected, i had this problem since windows 7, i ve removed drivers by mistake and right now after i have upgraded to windows 10 hopping that it will be fixed automatically it didnt,i ve tryed install Realtek lan driver but it says( realtek doesnt detect lan driver card, if it in deep sleep mode,please turn it on) anyone have a solution for this problem!?
     
  2. etaf

    etaf Moderator

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    ------------------------------------------------------------------------
    Device Manager


    Please Post back the results in device manager as requested below

    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    how to access device manager for different windows versions

    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should now open to allow device manager to be seen, see the menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    If the above does not work then

    For Windows 8 , 8.1 or Windows 10

    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    Once you are in device manager then navigate to:

    network adapters, click on the + > post back the devices that are listed under network adapters
    are there any yellow ! ? or a X​

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.

    For Windows 8 , 8.1 , 10
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/



    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
     
  3. rashid19961

    rashid19961 Thread Starter

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    here is a picture of my network adaptors in device manga
    Note: brother my wifi is fully working only lan doesnt work
     

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  4. etaf

    etaf Moderator

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    anywhere else in device manager as you do not have an ethernet adapter showing
    g
     
  5. rashid19961

    rashid19961 Thread Starter

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    yes here is full picture of device manager
     

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  6. etaf

    etaf Moderator

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    The unknown device is probably your ethernet
    if you connect to wireless and then click on the "unknown" device and update driver

    Otherwise
    ------------------------------------------------------------------------
    How to identify hardware in Device Manager


    right click on the device with a yellow!

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030


    Unknown Device Identifier enables you to identify the yellow question mark labeled Unknown Devices in Device Manager.
    http://www.zhangduo.com/udi.html

    ------------------------------------------------------------------------
     
  7. rashid19961

    rashid19961 Thread Starter

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    here is the hardware ids
    ACPI\VEN_HPQ&DEV_6007
    ACPI\HPQ6007
    *HPQ6007
     
  8. etaf

    etaf Moderator

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    is this an HP PC
    if not make and model please
     
  9. rashid19961

    rashid19961 Thread Starter

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    yes this is an hp pc
    HP Pavilion 15-n026se Notebook PC
     
  10. etaf

    etaf Moderator

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  11. rashid19961

    rashid19961 Thread Starter

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    here is a picture of device manager
     

    Attached Files:

  12. etaf

    etaf Moderator

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    Thats at least fixed the unknown device
    but still no ethernet

    it may have been disabled in the bios

    as the PC starts you should see a way to get into the bios/setup

    see if you can find a screen with LAN setting and see if enabled
     
  13. rashid19961

    rashid19961 Thread Starter

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    i cant find UEFI Firmware setting (bios) in advanced startup!!!??
     
  14. etaf

    etaf Moderator

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  15. rashid19961

    rashid19961 Thread Starter

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    i didnt find any ethernet option on the bios disabled !!!!
     
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