lock up after mcaffee

[teebird]

dont know if im posting to the correct spot.. but anyway...i work for a school system.... over the holidays... the mcaffee was upgraded to...vshield 4.0.3... since then the pc's have been locking up...doing different things...
these are new dell pc's win 98se, 1.? ghz, p4, 256ram, 18 g hard drive...
the problem didnt start until the upgrade was done...
please help
thanks
teebird

 

[columbo]

Hi,

Although McAfee's support services are probably the most pathetic and unhelpful things I've ever seen, it seems that most independent McAfee users and techies recommend updating to the most current DAT files, and engine. Here's a link that looks like it provides both.

http://www.nai.com/naicommon/download/dats/find.asp

Good Luck,

Columbo.

P.S- All of these systems have floppy drives installed, right? I know it's a dumb question, but apparently vshield 4.0.3 has a problem where it will freeze on machines without a floppy drive (as it tries to scan a floppy that isn't there).