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locked out of admin account

Discussion in 'General Security' started by sacampbell, May 29, 2015.

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  1. sacampbell

    sacampbell Thread Starter

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    I have a emachine desktop pc with Windows 7 Home Premium operating system in my home that I purchased new in 2010. There a two accounts setup on it as well as the admin account for a total of 3 accounts. I am locked out of the admin account. When I try to access it from the logon screen this is the message I get: the user profile Service service failed the logon. User profile cannot be loaded (the an OK box is displayed). Question: How can I get into the admin account?:confused:
     
  2. flavallee

    flavallee Trusted Advisor

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    Who originally set up that computer?

    Has it been in use since 2010?

    How are you trying to access the administrator account?

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  3. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
  4. flavallee

    flavallee Trusted Advisor

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    Thanks for jumping in, Derek.

    I wasn't sure if this was going to be a rules violation.

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  5. sacampbell

    sacampbell Thread Starter

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    i set it up, and yes we have been using it, and we was trying to access it the normal way i guess
     
  6. flavallee

    flavallee Trusted Advisor

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    What do you mean by "we was trying to access it the normal way"?

    Does the Administrator account require a password before Windows will load?

    Did you lose or forget the password and am locked out for that reason?

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  7. sacampbell

    sacampbell Thread Starter

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    thank you for your time, we were able to restore it.
     
  8. flavallee

    flavallee Trusted Advisor

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    (y)
     
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