locked out of admin account

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sacampbell

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I have a emachine desktop pc with Windows 7 Home Premium operating system in my home that I purchased new in 2010. There a two accounts setup on it as well as the admin account for a total of 3 accounts. I am locked out of the admin account. When I try to access it from the logon screen this is the message I get: the user profile Service service failed the logon. User profile cannot be loaded (the an OK box is displayed). Question: How can I get into the admin account?:confused:
 

flavallee

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Frank
I have a emachine desktop pc with Windows 7 Home Premium operating system in my home that I purchased new in 2010. There a two accounts setup on it as well as the admin account for a total of 3 accounts. I am locked out of the admin account.
Who originally set up that computer?

Has it been in use since 2010?

How are you trying to access the administrator account?

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flavallee

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Frank
Thanks for jumping in, Derek.

I wasn't sure if this was going to be a rules violation.

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sacampbell

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May 29, 2015
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i set it up, and yes we have been using it, and we was trying to access it the normal way i guess
 

flavallee

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Frank
i set it up, and yes we have been using it, and we was trying to access it the normal way i guess
What do you mean by "we was trying to access it the normal way"?

Does the Administrator account require a password before Windows will load?

Did you lose or forget the password and am locked out for that reason?

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