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Solved Locked out of Gmail account through Outlook 2016

Discussion in 'Web & Email' started by TNSmallBiz, Dec 14, 2017.

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  1. TNSmallBiz

    TNSmallBiz Thread Starter

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    When I set up my Surface Pro 3 in 2015, I linked my gmail account to Outlook 2016. The other day, a log in pop up box started coming up prompting for a password in Outlook. I tried everything, but nothing worked, so none of my work emails were downloading. I tried to delete the account and start over. While the account is showing up, it isn't completely gone, and when I try to delete it a prompt comes up that says "the default data file cannot be removed because it is your default delivery location. After you have selected a default delivery location, your current file can be removed."

    I'm just trying to re-establish my gmail account on Outlook 2016, so my work emails are being sent and received through Outlook. Make sense?

    Any help would be most appreciated. I'm extremely frustrated and would be happy to take my computer somewhere for someone to help me, but don't know where to go?
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    First can you access your email using a browser?

    If not then the Gmail server may be having issues.

    When one has issues accessing a email server and it has been working, one should NEVER make any changes to their Outlook settings. Check the account by going to the server using a browser. In most cases one can access their email later when server is taken care of.
     
  3. dmccoy

    dmccoy

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  4. TNSmallBiz

    TNSmallBiz Thread Starter

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    Thanks to you both - I ended up talking to Microsoft 365 support, and there was a server problem. We ended up re-establishing my outlook account and its working now.
     
  5. dmccoy

    dmccoy

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    Okay great. Glad you got it working. Please mark this solved
     
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