Hello... I have a proplem. So my f keys suddenly had different functions such as the F3 (volume up) suddenly started bringing up page search. (what ctrl F would do). I looked up some things, and i figured out that i should reset my Bios/Uefi to factory settings. After I did that my computer now requires me to put in a bitLocker key... My computer was set up with a microsoft account which i do not remember the password. The accounts recovery email is one that I do not know, and when we tried to recover the account from another email it did not work.