Locked out of my computer via BitLocker

[NLee11]

Hello... I have a proplem. So my f keys suddenly had different functions such as the F3 (volume up) suddenly started bringing up page search. (what ctrl F would do). I looked up some things, and i figured out that i should reset my Bios/Uefi to factory settings. After I did that my computer now requires me to put in a bitLocker key... My computer was set up with a microsoft account which i do not remember the password. The accounts recovery email is one that I do not know, and when we tried to recover the account from another email it did not work.

 

[Couriant]

Hello! is this a work computer? If not, then you will need to go to microsoft.com on another computer to reset the password.

 

[NLee11]

Hello! is this a work computer? If not, then you will need to go to microsoft.com on another computer to reset the password.

Home laptop

 

[Couriant]

OK, you will need to access your account from a different machine where you can get the bitlocker key.

 

[NLee11]

Home laptop

I have tried to reset the password multiple times, are there any other options?

OK, you will need to access your account from a different machine where you can get the bitlocker key.

I cannot get the key unless I know my account and account password (i am not 100% sure what my account was) I am on another computer already, I have tried getting the password multiple times with the account im pretty sure i used to set up my windows laptop. Are there any other ways i can unlock my computer?

 

[Couriant]

No. BitLocker is designed to prevent unauthorized access. You should be able to do a forgot password when you go to https://account.microsoft.com and click on sign in. Enter the email address for the microsoft account that you use to log in, then click on Forgot Password.



If you are not able to get this information, you will need to do a complete install of Windows.

 

[NLee11]

I know how to click forgot password, as I've said, Ive tried that... can you give me more information on a complete install of windows? Im fine losing everything on my computer as pretty much everything is saved on google with my gmail account (different from my microsoft one).

 

[Couriant]

Doing a Completely Clean Reinstall of Windows 10 this link should help.

 

[cwwozniak]

If you have a computer from a major manufacturer and it came with Windows 10 pre-installed, it most likely has a recovery partition on the hard drive with an installer to return the primary partition to factory fresh condition. The exact method to run it depends on the manufacturer and model of the computer.

 

[NLee11]

If you have a computer from a major manufacturer and it came with Windows 10 pre-installed, it most likely has a recovery partition on the hard drive with an installer to return the primary partition to factory fresh condition. The exact method to run it depends on the manufacturer and model of the computer.

How do I find out what the steps are?
Dell Inspiron 15 -7579)

 

[cwwozniak]

I found some directions on the Dell support site. I believe that restarting (power cycling) the computer three times from the log-in screen will get you into the Windows Recovery Environment (WinRE).

https://www.dell.com/support/articl...indows-10-on-your-dell-computer?lang=en#WinRE

Another way found on the Microsoft website:
https://support.microsoft.com/en-us...444-7de3-818c-d626-e3b5a3024da5#bkmk_section2

 

[Couriant]

Dell does have a OS Recovery via USB option for this machine. It will need the service tag of the machine to download the OS. You can download and create the USB stick on another computer.

https://www.dell.com/support/home/en-us/drivers/osiso/recoverytool/wt64a