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Locked out of my hotmail/outlook e-mail account

Discussion in 'Web & Email' started by Deeandra, Jun 30, 2019.

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  1. Deeandra

    Deeandra Thread Starter

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    I am unable to access my hotmail/outlook account, I have never had to use a password to access this, my inbox normally opens up when I hit the Outlook.com - icon on the banner of Internet page. Now, the opening page is Microsoft asking me to open a free account, or sign in. I already have an account, but despite hitting the sign in button, the age remains static. Yesterday, I spent three and half hours, yes, speaking with Microsoft support, there were three advisers but not one could rectify this problem.
    I have also tried to access by typing .live.com, but again, it takes me straight to this page

    Over the last two weeks, this same Microsoft page has been appearing in a minimised form, which enabled me to delete and access my e-mail account, but now it fills the screen.

    Can someone please guide me
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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  3. Deeandra

    Deeandra Thread Starter

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    Thank you. When I minimised the page two days ago, it was blocking my inbox. yesterday it wouldn't minimise, sadly..
    When I hit the link, it immediately goes to the Microsoft page (which has NEVER happened before), asking me to sign in, but the buttons wont depress!! Does the fact that my account ends in .co.uk not .com may NOW for somereason, be complicating things? accessing my account has always been easy with a link on the banner which says Outlook.com microsoft etc and that is what I have been using for many years, without a problem.
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I don't think the domain would make any difference.

    Please attach a screenshot of the page you're seeing.

    Also, what browser are you using and have you tried another one?
     
  5. TerryNet

    TerryNet Moderator

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    Trying to read between the lines I'm guessing that you were using the option "keep me signed in" but for some reason the service is now asking you to sign back in. That, I assume, happens from time to time. I know it happens to me with my Yahoo! account.

    Are you seeing what I'm showing in my attachment? If so, just type your [email protected] address and hit the Next button. On the next page you can input your password, choose "keep me signed in" and be good to go.

    Capture.PNG
     
  6. Deeandra

    Deeandra Thread Starter

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    Thanks to all who have responded. Yesterday, I tried a THIRD browser and managed to get in through Hotmail's back door. Currently, I will have to use this same browser each time I wish to access my e-mail account, but I intend to close this Microsoft account, since I lost several messages just prior to the present issue and feel there was a lot of stuff going on there.

    I am pleased that I was able to find this website and grateful for all your suggestiions
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You're welcome.

    Perhaps just clearing the cache and cookies on the other browsers might solve the problem.
     
  8. plodr

    plodr

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