locks up on shutdown

[JOMACK]

Whenever i shutdown my computer it goes to the windows screen where it says windows is now shutting down and it just stays there. It just started a few days ago.. Im running windows 98 SE with an AMD 700 Athlon and 256 mb ram. The problem started shortly after i installed a new mouse. A micro innovations optical scroll mouse.. im not sure if its related to the problem or not. any suggestions are welcome..thanks

 

[Davey7549]

JOMACK
You may be correct in your assessment. You could try using the old mouse and shutdown since I am not sure you can uncheck the mouse software in the startup group. If problem still persist with the old mouse then let us know and we will give you instructions for a full shutdown check.
Dave

 

[JOMACK]

i tried uninstalling the software taht came with the new mouse and shutting down and it still didnt want to..i also tried plugging the old mouse in a shutting down and it still froze. what should i try next?

 

[Davey7549]

jomak
That would of been to easy the mouse being the culprit.
Instead of me leading you through it take a look at this MS KB
article and it will tell you all the steps.
Click Here for article.
Keep me posted.
Dave

 

[jmatt]

Step by step here .
http://www.aumha.org/a/shutdown.htm