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Log file

Discussion in 'Virus & Other Malware Removal' started by wiseowl34, Apr 5, 2010.

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  1. wiseowl34

    wiseowl34 Thread Starter

    Joined:
    Apr 6, 2008
    Messages:
    53
    Having a problem at startup and whenever a new page is loading. When I first log on, everything seems to freeze for a bout 30 seconds and nothing happens. Then when loading a new page, everything stops for a second or 2. If run virus scan and 3 different spyware scans. Any suggestions? If need be, I'll run hijack this and see if anyone can help. Much appreciated in advance.

    Results of hijackthis :

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:39:45 PM, on 05/04/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17023)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\ICO.EXE
    C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
    C:\PROGRA~1\AVG\AVG9\avgtray.exe
    C:\Program Files\IObit\IObit Security 360\IS360tray.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Documents and Settings\Paul\Local Settings\Application Data\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
    C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\AVG\AVG9\avgfws9.exe
    C:\WINDOWS\system32\CTsvcCDA.exe
    C:\WINDOWS\system32\dlcxcoms.exe
    C:\Program Files\AVG\AVG9\avgam.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\System32\GEARSec.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    C:\Program Files\IObit\IObit Security 360\IS360srv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Norton Ghost\Agent\VProSvc.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Program Files\Bell\Internet Service Advisor\ServicepointService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Program Files\AVG\AVG9\avgemc.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\ehome\mcrdsvc.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=1060922
    R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
    R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
    R3 - URLSearchHook: (no name) - *{EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: {d5dc587f-7f4b-e23b-9d94-2ed9c02acc35} - {53cca20c-9de2-49d9-b32e-b4f7f785cd5d} - (no file)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE
    O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
    O4 - HKLM\..\Run: [IObit Security 360] "C:\Program Files\IObit\IObit Security 360\IS360tray.exe" /autostart
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [DLCXCATS] rundll32 C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\DLCXtime.dll,[email protected]
    O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Paul\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [WeatherEye] C:\Documents and Settings\Paul\Local Settings\Application Data\TheWeatherNetwork\WeatherEye\WeatherEye.exe
    O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
    O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: CDPoker - {A68FC757-51CF-4f3c-B13A-BFB8CA69BB99} - C:\Program Files\CDPoker\casino.exe
    O9 - Extra 'Tools' menuitem: CDPoker - {A68FC757-51CF-4f3c-B13A-BFB8CA69BB99} - C:\Program Files\CDPoker\casino.exe
    O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Poker.com - {6FDD5236-C9F0-49ef-935D-385F5E21991A} - C:\Documents and Settings\Paul\Start Menu\Programs\Poker.com\Poker.com.lnk (HKCU)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {02A2D714-433E-46E4-B217-7C3B3FAF8EAE} - http://www.worldwinner.com/games/v46/scrabblecubes/scrabblecubes.cab
    O16 - DPF: {18C3FD15-74F6-4280-9C98-3590C966B7B8} - http://www.worldwinner.com/games/v46/skillgam/skillgam.cab
    O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} - http://www.worldwinner.com/games/v46/shared/FunGamesLoader.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
    O16 - DPF: {58FC4C77-71C2-4972-A8CD-78691AD85158} - http://www.worldwinner.com/games/v54/bjattack/bja.cab
    O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} - http://www.acclaim.com/cabs/acclaim_v4.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1163634597046
    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - http://www.worldwinner.com/games/shared/wwlaunch.cab
    O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} - http://www.worldwinner.com/games/v45/wordmojo/wordmojo.cab
    O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} - http://www.worldwinner.com/games/v55/cubis/cubis.cab
    O16 - DPF: {A91FB93D-7561-4524-8484-5C27C8FA8D42} - http://www.worldwinner.com/games/v49/luxor/luxor.cab
    O16 - DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} - http://www.worldwinner.com/games/v40/hangman/hangman.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab53083.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL, szyxkt.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exe
    O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: AVG Firewall (avgfws9) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgfws9.exe
    O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: dlcx_device - - C:\WINDOWS\system32\dlcxcoms.exe
    O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: IS360service - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton Ghost\Agent\VProSvc.exe
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 - Service: PostgreSQL Database Server 8.3 (pgsql-8.3) - PostgreSQL Global Development Group - C:\Program Files\PostgreSQL\8.3\bin\pg_ctl.exe
    O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Bell\Internet Service Advisor\ServicepointService.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

    --
    End of file - 14954 bytes
     

    Attached Files:

  2. wiseowl34

    wiseowl34 Thread Starter

    Joined:
    Apr 6, 2008
    Messages:
    53
    Attached log is there now.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,452
    First Name:
    Derek
    Delete any existing version of ComboFix you have sitting on your desktop
    Please read and follow all these instructions very carefully

    Download ComboFix from Here to your Desktop.

    **Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
    --------------------------------------------------------------------
    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    • Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
    • Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re enable the protection again after combofix has finished
    --------------------------------------------------------------------
    2. Close any open browsers and any other programs you might have running
    Double click on combofix.exe & follow the prompts.​
    If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
    Please select yes & let it download the files it needs to do this
    When finished, it will produce a report for you.
    Please post the "C:\ComboFix.txt" for further review


    ****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read HERE why we disable autoruns

    Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.
     
  4. wiseowl34

    wiseowl34 Thread Starter

    Joined:
    Apr 6, 2008
    Messages:
    53
    Question...which components am I supposed to turn off in my antivirus program? Running AVG and have firewall and resident shield turned off as I read from the help link you provided, but getting Identity Protection warnings coming up. Sorry, but not very computer savvy and I do appreciate your help. Thanks again.
     
  5. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,452
    First Name:
    Derek
    it is important to turn off resident protection , other AVG functions should be ok
     
  6. wiseowl34

    wiseowl34 Thread Starter

    Joined:
    Apr 6, 2008
    Messages:
    53
    thanks dvk, solved with help from Phantom.
     
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