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Log in issues, followed by system restore issue and admin problem

Discussion in 'Virus & Other Malware Removal' started by schmitty, Mar 8, 2012.

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  1. schmitty

    schmitty Thread Starter

    Joined:
    Mar 7, 2012
    Messages:
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    The other day as I went to log into my profile (administrator), I was greeted by a message that read, "User Profile Service" failed, cannot be loaded. When I couldn't log into my profile, I ran Malwarebytes. It turned up a Trojan.Vundo, and removed it. I researched the name and it has to do mostly with Pop ups but I cannot be 100% sure. Still unable to log into that profile, I tried to run system restore from another profile but was denied when it requested the admin. password, I typed it in but it wouldn't continue. (Somewhere in that process I got an error message labeled 0x800703f1, I think during a failed system restore attempt.) I then restarted the computer in safe mode, entered system restore there and got it to work. BUT.....
    Since then certain programs either do not open, stop working after opening or only work to a certain point. One issue was with my digital camera and downloading pictures, I can no longer do a simple download. I called Canon and a tech rep took me through some tests and he believes that the administrative "rights" to the computer are messed up. I am also having issues with opening documents on Adobe reader, and printing docs that use the same.

    Someone told me to use a combination of Rkill, Combofix, and CCleaner in that order. My Antivirus threw up a flag at the download for Combofix so I haven't tried the full procedure. Nervous about that, I am now considering a complete re-install of Windows and going through all of the nosense of installing my programs again.

    One other option I heard about but haven't tried is to use the Repair DVD I made when the computer was new but I've also heard that it's a waste of time.

    I need my computer to be whole again but I don't want to rush my decision and what to do to fix it. I have a back up on an external hard drive and I can save other folders, pictures etc. to it, there is plenty of room.

    Any ideas would be appreciated, Thank you
     
  2. schmitty

    schmitty Thread Starter

    Joined:
    Mar 7, 2012
    Messages:
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    I followed the directions mentioned in the thread, that I had received from another person in another forum and the issues are fixed.
     
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