Logitech headset not giving playback

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zeptimius

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Jan 23, 2013
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On my office laptop I have a Logitech headset from the office (the H390 as far as I can tell) which I've been happily using with Skype, Office Communicator for about a year now.

But after upgrading Skype (which hung several times during upgrade) I can't seem to play audio through the headset anymore, not just in Skype but anywhere in Windows (running Windows 7 SP1).
I'm seeing an audio playback entry called "Communications Headphones (IDT High Definition Audio CODEC)" .

If I go to my sound settings in Windows, trying to play any sound will fail ("Failed to play test tone"). The headset is my default playback device, selected, but it still doesn't produce any sound. AFAIK the mic still works.

Does anyone know how I can troubleshoot this problem? Windows' own troubleshooter gives up immediately ("Troubleshooting couldn't identify the problem").
 
Joined
Jan 22, 2013
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Take a screenshot of your 'Playback' tab under 'Sounds' (right click on the Volume in your Taskbar, and press Sounds). I've had a lot of Audio problems recently as well, so maybe I can find some pattern here.
 

zeptimius

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Joined
Jan 23, 2013
Messages
13


Here you go.

If I right-click the Logitech headset and select Test, I get a popup 'Failed to play test tone' and my laptop speaker makes a sound.
Same if I right-click, select Configure and hit the Test button in the configuration dialog.
 
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