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LogMeIn Hamachi installer error

Discussion in 'All Other Software' started by sebistrong, Jul 25, 2011.

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  1. sebistrong

    sebistrong Thread Starter

    Joined:
    Jul 25, 2011
    Messages:
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    Hello! I unistalled a hamachi1 version and I wanted to install it again (hamachi2) and I get some errors.


    LogMeIn Hamachi version [PREVIOUSVERSION] has been detected on your computer. Would you like to proceed with an update?
    http://imageshack.us/f/402/unled1vpt.png/
    To see better press the zoom button.

    If i click no the installation closes. If I click yes i get another error:


    The older version of LogMeIn Hamachi cannot be removed. Contact your technical support group.
    http://imageshack.us/photo/my-images/851/unled2pu.png/
    To see better press the zoom button.

    Somebody knows how to make installer work?



    PS: I removed all registry named "LogMeIn" and "Hamachi".
    PS2: I have windows 7 x32.
     
  2. jesseyoung

    jesseyoung

    Joined:
    Nov 30, 2010
    Messages:
    216
    Hi sebistrong,

    In your cae, i think you didn't uninstall the previous version completely.
    You can use the third party program uninstaller to uninstall the program, like Revo Uninstaller. You can download it from this link:
    http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html

    To uninstall the program by this tool, please follow this method:
    1. Install Revo Uninstaller and run it, Revo Uninstaller will scan all of installed programs and components for both the current and all users, please select the program then click "Uninstall".
    2. In the popup dialog "Uninstaller", please click "yes".
    3. Select "Moderate" and click "Next".
    4. At the step "Found Leftover Registry items", please select and delete all, then click "Next".
    5. At the step "Found leftover files and folders", please select all and delete, then click "Next".
    6. After that, please continue and finish the operation.

    Good luck!
     
  3. sebistrong

    sebistrong Thread Starter

    Joined:
    Jul 25, 2011
    Messages:
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    Thank you for the program. Is very useful. But in the list wasn't LogMeIn Hamachi or Hamachi.
    Any other ideas?
     
  4. jesseyoung

    jesseyoung

    Joined:
    Nov 30, 2010
    Messages:
    216
    Hi,

    After you tried the s/w, could you load the program installation normally?

    In addtion, you can enter safemode to have a try.
     
  5. sebistrong

    sebistrong Thread Starter

    Joined:
    Jul 25, 2011
    Messages:
    6
    I entered in safe mode and...
    The installation have the same errors:


    Logmein hamachi version [PREVIOUSVERSION] has been detected on your computer. Would like to proceed with an update?


    The older version of logmein hamachi cannot be removed. Contact your technical support group.
     
  6. jesseyoung

    jesseyoung

    Joined:
    Nov 30, 2010
    Messages:
    216
    Hi,

    You said you removed the registry, did you do that like this:
    [FONT=arial, helvetica, sans-serif]Remove all registry entries associated with Hamachi; start > run > type [/FONT][FONT=arial, helvetica, sans-serif]regedit[/FONT][FONT=arial, helvetica, sans-serif] > press Ctrl + F > tick all 3 boxes and type [/FONT][FONT=arial, helvetica, sans-serif]hamachi[/FONT][FONT=arial, helvetica, sans-serif] > delete the entry (by selecting it in the left pane) > press F3 to find the others... do this till you delete all Hamachi entries.[/FONT]

    Maybe this solution can help you:
    http://community.logmein.com/t5/Bac...mein-because-of-active-old-version/td-p/15712

    Have a sunny day!
     
  7. sebistrong

    sebistrong Thread Starter

    Joined:
    Jul 25, 2011
    Messages:
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    Yes! I did exactly how you said! And still same errors!
    Thanks Anyway! ;)
     
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