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logmein.me security risk--D-Link Customer support scam

Discussion in 'General Security' started by crazypiper, Feb 21, 2015.

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  1. crazypiper

    crazypiper Thread Starter

    Aug 27, 2003
    This is embarrassing, but I need to know just how much risk I exposed myself to. I'll start with the problem/question, then explain the circumstances below for those who might need them (to help me, or in case they're searching for the same problem in the future).

    In short: I needed to talk D-Link customer support because my DIR-605L was not connecting to my new Motorola/Arris Surfboard SB6121 modem. In the end, I ended up on what is clearly (I see now) a scam website. Having had trouble finding a phone number though, I foolishly took the first one I found, and here I am now. Anyway, I know now that it was a scam (dlinktechnicalsupport.com, for those who are interested to know the specific scam site). He asked me to go to logmein.me to have access to my computer to check various things, such as the ipconfig command and such. Anyway, I was on the phone for an embarrassingly long time before I figured out that it was all a scam (to be explained in detail below later), but what I need to know now is just how much risk I exposed myself to.

    Is there anything they could have done to my computer that I wouldn't have been able to see on screen while they had access via this logmein service?

    I know some tech support uses logmein legitimately to figure things out faster for tech savvy users, which is why I didn't get suspicious faster, but I know this was a scam now, so I'm concerned. I'm changing all of my website passwords, lest they grabbed a cache file or something, and I ran the Microsoft MRT (windows 8.1), but to reiterate, is it possible they did something I couldn't see on my screen, or installed some kind of malware while they had access? The MRT found nothing, if that helps. I have to go now, but I will post with more details later and am happy to provide further info if necessary to diagnose this problem.

    Thanks in advance,


    P.S. I believe this is a variant of the Microsoft phone call scam stickied on this forum.
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