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Logon Problem

Discussion in 'Windows XP' started by tubeddude, Feb 15, 2007.

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  1. tubeddude

    tubeddude Thread Starter

    Joined:
    Feb 15, 2007
    Messages:
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    I recently purchased a new HP desktop computer. First of all, it came out of the box with the hard drive data cable not hooked in. About a week after purchased, it started having problems logging in. What happens is it loads the desktop background and 1 - 3 icons (without the proper pictures, just the default pic), then its done. where the task bar usually is is just a blue space with nothing in it. The mouse still works as does ctrl + alt + del. Usually it works after 2 tries of restarting. Any ideas?
     
  2. DoubleHelix

    DoubleHelix Banned

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    Send it back and demand a replacement.
     
  3. draceplace

    draceplace

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    Jun 8, 2001
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    I would run a repair on the OS. Install all patches. Run antivirus??
     
  4. Carey934

    Carey934

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    Feb 13, 2007
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    If it doesn't work this soon out of the box, I'd be afraid of what is going to happen down the road. You shouldn't have to do any repairs on a new PC. I agree with DoubleHelix, return the unit and ask for one that works.
     
  5. draceplace

    draceplace

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    He said it worked for a week. Did it it get a virus? Does the place he bought provide support/replacement. I would sure offer it back to them at some point. He was looking to fix it. If the hard drive was disconnected maybe the video card / cables (all internal cables while your in there) including need to be check also. I would try a few things before boxing it back up and going to battle with customer support.
     
  6. Carey934

    Carey934

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    Feb 13, 2007
    Messages:
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    The point is he didn't buy a kit. He should not have to check cabling. Opening the PC could be cause for customer service to NOT help him.
     
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